ERP Solution Analyst

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Oversee the existing ERP application while facilitating the global implementation of a new ERP system.

• Collaborate with ERP team members, business process owners, and subject matter experts to enhance user adoption and clarify business processes.

• Ensure that current systems align with changing business needs and foster continuous improvement.

• Serve as the main point of contact for business units, implementation partners, executives, and IT departments regarding the ERP ecosystem and associated technologies.

• Track application performance, collect stakeholder feedback, and prioritize enhancements based on data-driven insights.

• Update business stakeholders on project status, manage request backlogs, and report support metrics.

• Act as the IT product owner and supply chain ERP subject matter expert.

• Lead functional workstreams related to implementation, rollout, and enhancement initiatives.

• Document requirements and convert them into ERP functional specifications.

• Evaluate processes and pinpoint areas for improvement and automation.

• Assist in data cleansing and migration efforts in collaboration with business owners and technical teams.

• Provide operational support and ensure service performance adheres to established SLAs.

• Escalate tier 1 and tier 2 issues to Enterprise teams.

• Direct the development of functionality roadmaps and oversee solution analysis and implementation.

• Showcase ERP supply chain sales, inventory, and operations solutions to promote adoption.

• Train and educate business teams on application features and functionalities.

• Facilitate design sessions for prototyping new systems and optimizing business processes and information flow.

• Keep track of vendor roadmaps, releases, and industry best practices.

• Provide support for legacy ERP systems and applications.

⛳️ Requirements

• Bachelor's degree in Business Administration, Management, Project Management, Computer Science, Engineering, or a related field.

• Solid experience with Dynamics 365 F&O / AX.

• Familiarity with Axtension, Bluestar, Microsoft Azure, MicroStrategy, or Power BI is advantageous.

• Over 5 years of experience or 1–2 implementation experiences in an enterprise-level ERP at a multinational organization.

• Strong understanding of sales order, purchase order, work order, project order, and planning processes.

• Hands-on experience integrating and leveraging CRM, CPQ, ERP, and Business Intelligence systems.

• Expert knowledge of PMBOK or Agile methodologies and requirements gathering from user groups.

• Extensive business operations experience with a proven record in successful change management.

• Experience providing user support within a matrix organization.

• Familiarity with systems governance and change control.

• Experience in estimating project costs and leading projects.

• Preferred experience in a discrete manufacturing environment with Engineering to Order and project manufacturing processes.

• Exceptional skills in coordination, project management, collaboration, communication, analytical thinking, strategizing, planning, problem-solving, influencing, prioritization, and expectation management.

• Ability to work independently and collaboratively across functions.

• Moderate domestic travel is required, up to 30%.

• Applicants may be subject to pre-employment screening, including drug tests, reference checks, employment verifications, background checks, and/or skills assessments.

🏝️ Benefits

• Coaching and mentorship opportunities to advance within the BW organization and ERP domain.

• Opportunities for moderate domestic travel.

• Reasonable accommodations available during the interview process.

• Equal opportunity employer.