ERP Analyst, Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide assistance for the educational ERP system, helping with the analysis and resolution of functional requests.

• Execute basic system configurations and aid in validating more complex setups.

• Examine requests that have already been triaged by the team, aiming to understand the issue and determine the most effective solution.

• Record and monitor support cases and activities in the tools utilized by the team.

• Conduct tests and validations, documenting evidence and results.

• Help in collecting and comprehending customer requirements and needs.

• Support the preparation and updating of manuals, procedures, and other documentation.

• Execute basic database queries using SQL, particularly commands like SELECT, WHERE, and JOIN.

• Provide functional training and guidance as autonomy in the role increases.

• Work collaboratively with the squad leader and both mid-level and senior professionals to oversee requests.

• Spot opportunities to enhance processes, configurations, and documentation.

• Utilize AI and automation tools, including ChatGPT and Copilot, to aid in analysis, documentation, and productivity improvements.

• Continuously expand technical and business knowledge related to the ERP and the education sector.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Computer or Software Engineering, Systems Analysis and Development, Information Systems, or a related field.

• Experience in supporting or maintaining ERP systems.

• Proficiency in SQL, especially commands like SELECT, WHERE, and JOIN.

• Experience in analyzing and managing system-related requests.

• Excellent written and verbal communication abilities.

• Familiarity with the Lyceum ERP is a plus.

• Prior experience with companies or projects in the education sector is an advantage.

• Understanding of academic or administrative processes within educational institutions is beneficial.

• Experience with ticketing and issue-tracking tools such as Trello, Zendesk, Jira, Redmine, or similar platforms is preferable.

• Knowledge of documentation and process management tools is advantageous.

• Familiarity with AI and automation tools is a plus.

• Attention to detail, strong organizational skills, eagerness to learn, and a collaborative mindset are essential traits.

🏝️ Benefits

• Ongoing training to keep you at the forefront of your field.

• Remote Work Allowance.

• Meal and food vouchers.

• Comprehensive health insurance.

• Day off during your birthday month.

• Wellhub (formerly Gympass).

• Pluxe-Cuida, providing psychological, financial, and legal support.

• SESC benefits for leisure, culture, and well-being.

• Extended paternity leave.