Equipment Service Technician

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Perform repairs and maintenance on all equipment in practitioners’ offices, prioritizing exceptional customer service.

• Address and resolve complex technical issues through escalation.

• Provide installation services as required.

• Maintain the necessary tools and equipment for installation and repair tasks.

• Lead team members while overseeing on-site installation, repair, maintenance, and testing activities.

• Diagnose technical problems and determine effective solutions.

• Understand customer needs and suggest solutions to enhance their experience.

• Support junior technicians with their tasks to guarantee high-quality customer service.

• Ensure appropriate inventory levels in the service van.

• Generate timely and detailed service reports.

• Participate in mandatory career development and technical training provided by manufacturers.

• Adhere to OSHA regulations and utilize personal protective equipment when necessary.

• Communicate progress on assignments to team members and HUB dispatchers.

• Complete, review, finalize, and submit work orders for billing on a daily basis.

• Submit necessary job-related documentation, including FDA Forms, expense reports, and other paperwork.

• Follow Fleet Management Policy, which includes maintenance and accident management protocols.

• Engage in special projects and carry out additional duties as needed.

⛳️ Requirements

• Must possess 3 or more Level 1 Certifications as determined by the ROM/ZOM based on business requirements.

• Must be cross-certified (e.g., digital x-ray/software, digital CAD/CAM, etc.).

• Demonstrated ability to present preventative maintenance options to customers.

• Proven capability to accurately and promptly manage administrative tasks (work orders, FSRs, Concur, eTime, RMAs, 2579 reporting, etc.).

• Ability to act as a liaison among Henry Schein, customers, contractors, and EPM.

• Must exhibit lead technician skills.

• Must be able to work effectively with minimal supervision.

• Expert troubleshooting abilities are required.

• Proven track record of handling confidential information.

• Must possess the ability to mentor other technicians.

• Strong oral communication and presentation skills are essential.

• Advanced computer skills are necessary.

• Typically requires 7 or more years of experience in the dental industry with demonstrated proficiency.

• Strong mechanical aptitude is essential.

• Experience in service and installation is required.

• Must have achieved and demonstrated expertise equivalent to a CIT certification.

• Generally, a High School diploma, vocational training, and/or on-the-job training is expected; an Associate's degree or Technical School Certification is preferred.

• Ability to handle large equipment and perform significant and/or repetitive bending, stooping, lifting, and climbing ladders is necessary.

🏝️ Benefits

• Equal Employment Opportunity Employer.

• Required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.