Equipment Service Technician

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Deliver repair services to customers with professionalism and courtesy.

• Provide essential installation services as necessary.

• Maintain the required tools for installation and repair tasks.

• Execute on-site installation, repair, maintenance, and testing activities under supervision.

• Diagnose technical issues and identify suitable solutions.

• Comprehend customer needs and offer recommendations to enhance the customer experience.

• Manage and oversee inventory levels within the service van.

• Generate timely and comprehensive service reports.

• Participate in mandatory career development and technical training provided by manufacturers.

• Update team members and HUB dispatchers on assignment progress.

• Complete and finalize daily work orders for billing submission.

• Discuss performed work, replaced parts, and parts to be ordered with customers or relevant staff.

• Submit job-related documentation, including FDA forms and expense reports.

• Adhere to Fleet Management Policy, including maintenance and accident management protocols.

• Engage in special projects and fulfill additional duties as necessary.

⛳️ Requirements

• Generally, 2 or more years of field service experience with proven expertise.

• Basic mechanical knowledge along with a background in customer service.

• Typically holds a High School diploma, vocational training, and/or on-the-job experience (preferred education).

• Fundamental troubleshooting abilities.

• Self-motivated and able to work independently.

• Basic computer literacy.

• Strong interpersonal and communication skills.

• Demonstrates professionalism.

• Attention to detail and accuracy.

• Familiarity with hydraulics, mechanical, and electrical systems.

• Capability to maneuver large equipment.

• Ability to engage in significant and/or repetitive bending, stooping, lifting, and climbing ladders.

• Compliance with OSHA regulations and proper use of personal protective equipment when necessary.

🏝️ Benefits

• Equal Employment Opportunity Employer.

• Required training includes Henry Schein Dental Career Development training and specific manufacturer technical training.