Equipment Service Technician

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Deliver repair services for equipment in practitioners' offices under the guidance of a Lead Technician or Project Coordinator.

• Offer basic installation services to customers as necessary.

• Maintain essential tools and equipment for installation and repair tasks.

• Carry out on-site installation, repair, maintenance, and testing activities under supervision.

• Diagnose technical issues, identify errors, and propose solutions.

• Grasp customer needs and provide recommendations to enhance customer satisfaction.

• Manage and maintain appropriate inventory levels in the service van.

• Generate timely and detailed service reports.

• Participate in mandatory career development and manufacturer technical training.

• Utilize personal protective equipment as required.

• Update team members and HUB dispatchers on assignment progress.

• Complete, review, and finalize work orders daily for billing submission.

• Submit job-related documentation, including FDA forms and expense reports.

• Adhere to fleet management, maintenance, and accident management policies.

• Engage in special projects and fulfill other necessary responsibilities.

⛳️ Requirements

• Usually, 2 or more years of field service experience with proven proficiency.

• Basic mechanical knowledge.

• Background in customer service.

• Typically possesses a high school diploma, vocational training, and/or relevant on-the-job training.

• Fundamental troubleshooting abilities.

• Self-motivated and able to work independently.

• Basic computer proficiency.

• Strong interpersonal and communication skills.

• Professional demeanor.

• Attention to detail and accuracy.

• Working knowledge of hydraulic, mechanical, and electrical systems.

• Capability to maneuver large equipment.

• Ability to perform significant and/or repetitive bending, stooping, lifting, and climbing of ladders.

• Compliance with OSHA regulations.

• An associate degree or Technical School Certification is preferred.

🏝️ Benefits

• Equal Employment Opportunity Employer.

• Required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.