Equipment Service Technician

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Deliver repair services for equipment located in practitioners' offices under the guidance of a Lead Technician or Project Coordinator.

• Offer basic installation services as necessary.

• Execute on-site installation, repair, maintenance, and testing activities under supervision.

• Diagnose technical issues, identify errors, and devise solutions.

• Make suggestions to enhance the customer experience.

• Maintain suitable inventory levels in the service vehicle.

• Generate prompt and comprehensive service reports.

• Relay assignment progress to team members and HUB dispatchers.

• Complete and review work orders with clients, close them daily, and submit them for billing purposes.

• Submit FDA forms, expense reports, and other necessary documentation.

• Adhere to Fleet Management Policy, including maintenance and accident management protocols.

• Engage in special projects and carry out other assigned duties.

⛳️ Requirements

• Generally, 2 or more years of field service experience with proven expertise.

• Basic mechanical knowledge coupled with a background in customer service.

• Fundamental troubleshooting abilities.

• Basic computer proficiency.

• Familiarity with hydraulics, mechanical, and electrical systems.

• Capability to maneuver large equipment.

• Ability to perform significant and/or repetitive bending, stooping, lifting, and climbing ladders.

• Must adhere to OSHA regulations and utilize personal protective equipment when required.

• Typically, a high school diploma, vocational training, and/or on-the-job training are preferred; an associate degree or technical school certification is highly desired.

🏝️ Benefits

• Equal Employment Opportunity Employer.

• Required training includes Henry Schein Dental Career Development training and specific manufacturer technical training.