Equipment Service Representative

This is a fully remote position, open to applicants in Illinois, +10 more states.

📋 Description

• Deliver prompt and effective onsite equipment service to designated clients for Rotary Vacuum Chamber and other packaging machinery in protein processing facilities.

• Serve as a safety champion, prioritizing safety in all tasks and responsibilities.

• Comprehend customer needs related to issues with products and equipment.

• Maintain customer equipment to ensure peak performance of machinery, packaging films, and shrink bag materials.

• Offer preventative maintenance, troubleshooting, and technical assistance for Rotary Chamber and other flexible plastic packaging equipment at client sites utilizing Amcor materials.

• Keep precise and timely documentation of work activities and time management.

• Support the installation and initiation of packaging systems produced and marketed by AFNA.

• Aid in the refurbishment of Rotary Chamber equipment at Amcor’s RE&D facility in New London, WI.

• Contribute insights into the design, installation, and initiation of packaging equipment created by external suppliers or RE&D.

• Conduct customer training sessions on the proper use and upkeep of equipment.

• Participate in projects and lead smaller tasks within broader project frameworks.

• Build and sustain strong relationships with clients, sales teams, and internal AFNA personnel.

• Complete necessary reporting within 5 days, submit expense reports within a month of business trips, and adhere to weekly scheduling timelines.

⛳️ Requirements

• Technical Degree or equivalent experience in electrical or mechanical technology, or a related field is preferred.

• Certification and training in Mechatronics is preferred.

• 3 - 5 years of experience in the food packaging sector (materials & machinery).

• Willingness to travel 75% of the time or more.

• Valid driver’s license is required.

• Strong mechanical and electrical technical skills.

• Proficient in troubleshooting most packaging machine challenges.

• Capability to drive, stand, walk, manipulate tools and components, stoop, kneel, talk, hear, and possess good near and far vision acuity along with effective depth perception.

• Ability to climb and maintain balance.

• Occasionally lift up to 75 pounds.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Flexible time off, beginning at 80 hours of paid leave per year for full-time salaried staff.

• Company-paid holidays starting at 8 days annually, which may vary by location.

• Wellbeing initiatives and Employee Assistance Program.

• Health Savings Account/Flexible Spending Account options.

• Life insurance, AD&D, short-term & long-term disability coverage, along with voluntary benefits.

• Paid Parental Leave.

• Retirement Savings Plan with company matching contributions.

• Tuition Reimbursement (subject to approval).

• Discretionary annual bonus program (initial eligibility based on hire date).

• Management Incentive Plan / Sales Incentive Plan annual bonus program based on business and individual performance.

• Geographic differential may apply based on work location.