Equipment Coordinator

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Process orders for medical equipment submitted by Medical Sales Consultants.

• Analyze and identify procurement methods using warehouse inventory or supplier purchase orders.

• Evaluate account credit status to ensure orders can be entered and approved.

• Acquire products by processing vendor purchase orders, ordering from distribution centers, and reserving inventory from equipment centers.

• Prioritize delivery requests and liaise with sales suppliers and equipment warehouses.

• Manage post-order delivery requests, which include replacement orders, credits, and invoice rebills.

• Assess products to confirm placement by the equipment team and compliance with customer licensing.

• Address high-volume equipment requests and inquiries regarding order status via ACD, email, and fax.

• Examine equipment back orders using open purchase-order and open-order reports.

• Resolve issues related to equipment orders and coordinate with the Credit, Accounts Payable, and Commission teams.

• Handle inquiries regarding items, conduct product searches, address customer concerns, and respond to order-status questions.

⛳️ Requirements

• Strong telephone etiquette.

• Willingness to learn relevant computer systems.

• Experience in purchasing and parts ordering.

• Excellent time management skills with the ability to prioritize tasks and meet deadlines.

• Keen attention to detail and accuracy.

• Customer service orientation with the capability to handle complex issues.

• Ability to plan and organize activities effectively.

• Strong interpersonal communication skills.

• Proficient written and verbal communication skills.

• Capacity to maintain confidential and sensitive information.

• Team-oriented with the ability to collaborate effectively.

• Capability to manage multiple tasks simultaneously.

• Establish productive working relationships at various levels within the organization.

• Typically requires 2 or more years of related experience.

• Generally requires a High School education, vocational training, and/or on-the-job training (preferred, but not mandatory).

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match.

• Paid Time Off (PTO).

• Paid Parental Leave.

• Income Protection.

• Work-Life Assistance Program.

• Flexible Spending Accounts.

• Educational Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.