Epic SER Provider Master File Coordinator – Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Epic SER provider master file initiatives, which include the creation, maintenance, validation, reconciliation, and optimization of provider records.

• Assist with project planning, scheduling, milestone tracking, issue resolution, and communication among various stakeholder groups.

• Collaborate with Medical Staff Offices, academic departments, credentialing, provider enrollment, clinical operations, and IT teams.

• Review and verify provider demographic, organizational, departmental, specialty, and affiliation information within Epic.

• Identify and address duplicate, inconsistent, incomplete, or outdated provider records.

• Facilitate provider onboarding, transfers, status changes, and offboarding processes.

• Coordinate the flow of provider data between source departments and Epic applications.

• Establish standardized workflows for managing provider information in collaboration with operational and technical teams.

• Assist with provider data conversion, mapping, reconciliation, testing, and validation for implementation or optimization projects.

• Monitor project deliverables, communicate dependencies, and escalate obstacles to leadership.

• Create and maintain process documentation, standard operating procedures, and recommendations for provider data governance.

• Support system testing, implementation readiness, go-live activities, and post-implementation stabilization.

• Act as a liaison between operational departments and technical teams to ensure that provider records and workflows meet clinical, administrative, and strategic requirements.

⛳️ Requirements

• Proven experience in project management or project coordination within healthcare IT, provider operations, or Epic-related initiatives.

• Practical experience with Epic SER provider master file processes and provider data management.

• SER (Provider Master File) credentialed Provider Administration badge.

• Experience working with Medical Staff Offices, credentialing departments, and academic or physician practice administration.

• Strong knowledge of provider master data, data integrity, validation, and operational workflows.

• Experience in coordinating cross-functional projects involving both technical and nontechnical stakeholders.

• Familiarity with provider lifecycle processes, including onboarding, credentialing, organizational changes, and termination.

• Excellent organizational, analytical, communication, and problem-solving abilities.

• Demonstrated capacity to manage multiple priorities and work independently in a remote setting.

• Preferred: Epic certification or proficiency related to SER master file management, Cadence, or similar Epic applications.

• Preferred: Experience supporting academic medical centers, physician groups, or large integrated health systems.

• Preferred: Understanding of provider credentialing, privileging, and medical staff administration.

• Preferred: Experience with Epic provider record conversions, system implementations, or data standardization projects.

• Preferred: Familiarity with provider scheduling, referral routing, clinical department structures, and downstream Epic applications.

• Preferred: Experience establishing or enhancing provider master data governance processes.

• Preferred: PMP, CAPM, or another recognized project management credential.

🏝️ Benefits

• No benefits offered.

• Remote work arrangement.

• Contract opportunity with the potential to work at a US News Best Hospital.