Epic Application Analyst Associate – Pharmacy IT Medication Access

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Assist in the operation of pharmacy IT systems and workflows that facilitate timely access to essential therapies for patients.

• Support the medication access processes, which include benefits investigation, prior authorization, financial assistance, and patient access workflows.

• Provide assistance with Willow Specialty, e-prescribing, Surescripts-related functions, provider PDMP configuration, and vaccine registries.

• Collaborate with users and management to create or adjust procedures related to modifications in Epic clinical and business application workflows.

• Clarify assigned Epic applications and associated systems, helping users maximize application functionality.

• Prepare input for defining requirements, which includes user procedures, flowcharts, and preliminary definitions for reports and screens.

• Assist in unit, integration, system, and end-user acceptance testing; conduct tests and monitor problem reports.

• Prioritize and clarify user requests while aiding in impact analysis.

• Document workflows, specifications, user manuals, procedures, and other pertinent information.

• Complete change and quality-control documentation in line with departmental standards.

• Engage in testing, user training, and the evaluation of results.

• Track standardized projects, keeping users and management updated on progress and potential delays.

• Monitor and document issues arising post-implementation, along with revision requests.

• Identify recurring application issues and relay patterns to the Senior/Lead Application Product Analyst.

• Maintain product documentation, including requirements, functional specifications, installation instructions, test procedures, and troubleshooting guidelines.

• Communicate project status, upgrades, potential delays, and downtime to clinic users.

• Develop and sustain knowledge of clinical, laboratory, and/or business operations related to supported Epic applications.

• Assist in scheduling and managing application version upgrades.

• Participate in the maintenance, enhancement, and interfacing of assigned applications.

• Troubleshoot and resolve user-related issues.

⛳️ Requirements

• Bachelor's Degree (or equivalent experience) in Computer Science or a related field.

• Generally requires 1 year of experience in automated laboratory and/or business systems.

• Must obtain and maintain annual educational requirements for EPIC certification(s) within 6 months as mandated by the department.

• Certification in Epic Willow Ambulatory and/or Willow Specialty is preferred.

• Fundamental understanding of computer operating systems, applications software, and network software.

• Proven analytical skills to make recommendations based on data interpretation and business requirements.

• Capability to translate user needs into system specifications.

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Access) or comparable products.

• Basic understanding of large-scale automated systems.

• Ability to prepare, import, and manipulate data in spreadsheets and databases.

• Strong written and verbal communication abilities.

• Excellent listening and interpersonal skills.

• Basic knowledge and competency in project management software, tools, and methodologies.

• Understanding of and ability to adhere to change management processes.

• Ability to collaborate and communicate effectively with clinical and technical customers, vendors, peers, and management.

• Capacity to manage multiple tasks, establish priorities, and complete assignments thoroughly and promptly.

• Willingness to travel as required for work-related duties.

• Must operate all necessary equipment to perform job responsibilities.

• Must be able to lift up to 40 lbs. occasionally.

🏝️ Benefits

• Benefits Eligible.

• Premium compensation such as shift differentials, on-call pay, and more based on the role.

• Incentive compensation for specific positions.

• Opportunity for annual salary increases based on performance evaluations.

• Paid Time Off programs.

• Health and welfare benefits including medical, dental, vision, life insurance, and Short- and Long-Term Disability.

• Flexible Spending Accounts available for qualifying health care and dependent care expenses.

• Family-oriented benefits including adoption assistance and paid parental leave.

• Defined contribution retirement plans with employer matching and additional financial wellness programs.

• Educational Assistance Program.

• Potential for on-call or project go-live after-hours pay opportunities.