Epic Analyst – Ambulatory

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in maintaining the daily operations of the EpicCare Ambulatory application for a client.

• Analyze workflows and data to diagnose reported issues, identify root causes, and comprehend underlying business needs.

• Collect and document requirements through discussions with stakeholders.

• Convert business needs into clear, testable requirements that align with established standards and controls.

• Develop, test, and validate modifications to EpicCare Ambulatory, including orders, SmartTools, rules, and Nova notes.

• Implement changes following defined processes while documenting build decisions, test outcomes, and final modifications.

• Participate in biannual Epic upgrades, including testing, validation, and coordination of go-live activities.

• Engage in customer-prioritized optimization and project tasks.

• Collaborate with customer stakeholders to grasp operational context and priorities.

• Provide clear and timely updates regarding progress, risks, and impacts.

• Complete assigned tasks in accordance with SLAs, quality standards, and performance expectations.

• Assist with essential client delivery activities as necessary.

• Identify opportunities for enhancements to tools, processes, and documentation.

• Contribute to the collective knowledge of the team.

⛳️ Requirements

• Applicants must be legally authorized to work in the United States without sponsorship.

• Must operate from a location within the United States that offers reliable Internet service.

• Must be comfortable working during Pacific time zone hours.

• At least 2 years of experience in delivering scoped analyst work focused on problem-solving, requirements gathering, testing, and solution implementation, preferably within Epic.

• Active Epic Ambulatory certification is required at the time of hire.

• A broad range of experience across ambulatory workflows is preferred, rather than specialization in a single area.

• Strong analytical and problem-solving capabilities.

• Proficient in clearly and accurately documenting requirements, test results, and system changes.

• A customer-service-oriented approach and comfort in functioning as a trusted vendor partner.

• Proven autonomy, reliability, and initiative.

• Ability to work independently while recognizing when to seek assistance.

• Availability for on-call support during scheduled hours, if necessary.

• Full attention during scheduled work hours is mandatory; overlapping jobs or multitasking is not permitted.

• Must be on camera during training sessions and when necessary during the workday post-training.

• Preferred: experience with orders, third-party integrations, or interfacing ambulatory orders and results.

• Preferred: familiarity with ambulatory medication workflows.

• Preferred: additional Epic certifications such as Healthy Planet, MyChart, Order Transmittal, or Cadence.

• Preferred: experience in a smaller ambulatory team, distributed or remote team, startup, or fast-paced environment.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan.

• Parental leave.

• Support for career development.

• Structured onboarding, coaching, and feedback.

• 2–3 trips per year for client meetings, training or conferences, or internal strategy sessions.

• Remote work opportunities within the United States.

• A camera-ready team and a collaborative work environment.