Entry Level Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage inbound customer service, help desk, and back-office processing inquiries.

• Provide support for customer service, technical assistance, and sales interactions.

• Engage with hundreds of customers weekly across the nation.

• Address customer concerns and resolve basic technical issues.

• Foster strong customer relationships while representing well-known brands.

• Utilize systems and technologies to perform account management tasks.

• Identify sales opportunities and leverage sales skills to upgrade products and services.

• Articulate and position products and processes effectively for customers.

• Appropriately escalate customer dissatisfaction to the management team.

• Ensure first-call resolution through adept problem-solving and call management.

⛳️ Requirements

• Must be 18 years of age or older.

• High school diploma or equivalent required.

• Exceptional organizational, written, and verbal communication skills.

• Ability to type quickly and accurately (20+ words per minute).

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Highly dependable with consistent attendance and punctuality.

• Capability to assess, troubleshoot, and follow up on customer issues.

• Skill in conflict resolution, problem-solving, and negotiation.

• Strong customer service orientation (empathetic, responsive, patient, and conscientious).

• Ability to multitask, maintain focus, and self-manage.

• Strong team orientation and customer-centric approach.

• Ability to succeed in a fast-paced environment characterized by change and ambiguity.

• Excellent interpersonal skills with the ability to build relationships with team members and customers.

• Must be authorized to work in the country where the position is located.

• Must agree to undergo a Level II background and/or security investigation with fingerprinting.

• Must consent to drug screening; this requirement does not apply in Canada.

• Must complete a comprehensive application, including screening questions and a brief pre-employment assessment.

🏝️ Benefits

• Paid time off (PTO).

• Paid holidays.

• Supplemental health coverage through Blue Cross for full-time employees.

• Options for life insurance.

• Accident and critical illness insurance.

• Opportunities for career advancement and internal promotions.

• Paid training provided.

• Collaborative work environment.

• Casual dress code.