Enterprise Workflow Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in discussions with customers and prospects during pre-sales to gain insights into their operational workflows.

• Travel to customer locations for discovery sessions, workflow mapping, operational walkthroughs, pilot assistance, readouts, and go-live initiatives.

• Analyze and document both current-state and future-state processes.

• Convert customer workflows into configurations on the PackageX platform.

• Set up workflows, rules, forms, logic, automations, and solution components within the platform.

• Assist in discovery, solution design, demonstrations, pilot programs, and technical validation.

• Facilitate the implementation of pilots and customer rollouts from initial design to go-live.

• Act as a technical liaison for customers during solution design, implementation, testing, and go-live phases.

• Conduct testing of workflows prior to customer deployment.

• Diagnose and resolve configuration, workflow, data, integration, and operational challenges.

• Collaborate with implementation leaders to enhance post-sales execution and handoffs.

• Work alongside product, engineering, and AI teams to pinpoint reusable patterns within the platform.

• Record workflow requirements, assumptions, dependencies, configuration logic, and implementation choices.

• Identify discrepancies between customer expectations and existing platform capabilities.

• Assist in determining what should be configured, automated, productized, escalated, or addressed manually.

• Support strategic accounts that require in-depth workflow analysis and hands-on solution development.

• Contribute to the creation of repeatable workflow playbooks tailored to specific industries and use cases.

⛳️ Requirements

• 5–8+ years of experience in solutions architecture, enterprise implementation, workflow design, technical consulting, field deployment, product consulting, business systems consulting, or hands-on solution engineering.

• Proven experience working directly with enterprise clients.

• Background in configuring or implementing enterprise software platforms.

• Experience in supporting customers from solution design through to go-live.

• Strong grasp of operational workflows, systems, data flows, integrations, and implementation dependencies.

• Proficient with APIs, integrations, enterprise systems, configuration logic, workflow automation, and technical documentation.

• Capable of understanding customer operations and translating them into effective system or workflow designs.

• Excellent communication skills for engaging both business and technical stakeholders.

• Comfortable conducting on-site visits for discovery, workflow mapping, readouts, pilots, and go-live support.

• Adaptable in uncertain environments.

• Skilled at structuring disorganized customer requirements.

• Strong interest in logistics, supply chain, manufacturing, warehousing, retail, and physical operations.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Participation in a 401(k) plan.

• Reimbursement for home office setup.