Enterprise Vendor Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of high-value enterprise and strategic accounts.

• Act as the primary contact for TPRM for designated clients.

• Develop trusted relationships with operational leaders and executive stakeholders, including C-Suite executives.

• Guide clients throughout the post-sales journey, covering service timelines, deliverables, and expectations.

• Address client inquiries and offer vendor management best-practice advice.

• Identify account risks, service gaps, optimization prospects, and opportunities for expansion.

• Collaborate with the Vendor Operations Team to gather due diligence documentation.

• Delegate and supervise TPRM Specialist tasks to ensure accuracy and timeliness.

• Track progress and communicate vendor-related issues, updates, and service completions to clients.

• Assist with vendor services onboarding, annual service cycles, and training programs.

• Work closely with Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product teams.

• Maintain a high level of expertise in Ncontracts’ TPRM software suite and Vendor Management services.

• Suggest process enhancements and best practices in line with regulatory standards and industry trends.

• Promote product adoption, client retention, and the overall health of accounts.

⛳️ Requirements

• Minimum of 4 years of experience in customer success, account management, or a similar client-facing position.

• Proven experience managing enterprise-level or strategic accounts.

• Background in supporting complex clients across multiple divisions or locations.

• Experience in a fast-growing SaaS or B2B services environment.

• Demonstrated experience interacting with C-Suite or senior leadership stakeholders.

• Bachelor’s degree or equivalent experience in a relevant field (preferred).

• Professional certifications in Vendor Management, Risk Management, or related areas (preferred).

• Excellent interpersonal and communication skills with executive-level stakeholders.

• Strong customer service orientation.

• Highly organized and detail-oriented; capable of managing various priorities.

• Strong problem-solving abilities and capacity to influence cross-functional teams.

• Proficiency in delivering product training and explaining system functionalities.

• Ability to identify cross-sell and up-sell opportunities.

• Must be legally authorized to work in the United States.

• Willingness to undergo a comprehensive background check if employment is offered.

🏝️ Benefits

• Responsible PTO Plan that complies with or surpasses state and local medical and family leave regulations.

• 11 paid holidays.

• Community and social events.

• Mental Health Benefits.

• Medical, Dental, and Vision insurance.

• Company-funded Group Life Insurance.

• Company-sponsored Short- and Long-Term Disability.

• Flexible Spending Account.

• Health Savings Account.

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice.

• Pet Insurance.

• 401(k) with company matching, eligible from Day 1 of employment.

• 2 Paid Volunteer Time Off Days.

• Commission.