Enterprise Training Advisor I

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Create onboarding and ongoing education initiatives centered around restaurant operations, industry developments, and solution-oriented sales techniques.

• Conduct both instructor-led and virtual training sessions for sales professionals who assist restaurant owners and operators.

• Produce training materials that clarify restaurant workflows, customer requirements, competitive dynamics, and the capabilities of Clover from Fiserv.

• Collaborate with Product Management, Sales Enablement, and Restaurant Solutions teams to refresh curriculum in alignment with product updates and market trends.

• Work alongside Instructional Designers to develop digital learning content, facilitator guides, simulations, and knowledge assessments.

• Utilize restaurant scenarios, customer use cases, and consultative selling approaches to enhance sales preparedness.

• Assess the effectiveness of programs through learner feedback, performance metrics, and stakeholder insights, and propose content enhancements accordingly.

• Willingness to travel up to 80%.

⛳️ Requirements

• Over 6 years of experience in learning and development, training, sales enablement, or a similar field.

• At least 2 years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments, or a related industry.

• More than 6 years of experience in delivering training for sales, client-facing, or operational teams through instructor-led, virtual, or blended learning formats.

• Over 6 years of experience in creating learning materials, including facilitator guides, presentations, digital content, simulations, or assessments.

• At least 4 years of experience collaborating with business stakeholders to ensure that training programs meet measurable business goals.

• A minimum of 4 years of experience utilizing learning management systems or sales enablement platforms to deliver, track, or evaluate training.

• Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources, or a related field, or an equivalent combination of education, relevant experience, and/or military service.

• Familiarity with Clover Restaurant or other restaurant point-of-sale and payment systems.

• Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee oversight, and payment processes.

• Experience in developing sales certification programs or competency frameworks.

• Formal facilitation certification from a recognized training institution.

• Must have valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

🏝️ Benefits

• Fuel Your Life program to enhance your physical, financial, social, and emotional wellness.

• Paid holidays and generous leave policies.

• Complimentary mental health support through Employee Assistance Programs.

• Living Proof program to acknowledge your colleagues’ exceptional efforts with points redeemable for rewards.

• Eight Employee Resource Groups to promote a collaborative culture and broaden your network.

• Exceptional professional development through training, development, and internal mobility opportunities.

• Access to medical, dental, vision, life, and disability insurance options from day one.

• Retirement planning that includes a 401k match and discounted shares through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement programs.

• Paid parental and military leave.

• Annual incentive potential, which may include a combination of cash bonuses and equity awards, for eligible associates.