Enterprise Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for customers and serve as a tactical liaison.

• Advocate for effective communication and coordination.

• Monitor the progress of priority initiatives and roadmaps.

• Acquire a thorough understanding of customers' workflows, business processes, policies, and procedures.

• Engage with users to comprehend how they interact with technology.

• Deliver technical program management services.

• Conduct regular account reviews.

• Set program milestones, foster alignment towards a unified vision, and achieve business and strategic objectives.

• Coordinate communications to synchronize stakeholders and address issues and project constraints.

• Define and articulate program charters, roles, tasks, milestones, budgets, and success metrics.

• Ensure clarity, alignment, and focus on priority initiatives.

• Create and update business and technical documentation for planning and reporting purposes.

• Develop and sustain in-depth functional knowledge of clients' business operations, goals, technical challenges, and essential infrastructure.

• Engage in significant customer immersion and team integration, including on-site presence when feasible.

• Participate in executive and senior leadership planning as well as client progress meetings.

• Offer guidance and technology recommendations based on anticipated business needs.

• Collaborate with project, security, network, and service delivery teams to align with prioritized objectives.

• Schedule and lead technical business discussions that align with technology drivers and internal initiatives.

• Review business and technology trends and suggest platform solutions.

• Evaluate business risks and opportunities within IT environments and propose technical solutions along with mitigation strategies.

• Assist in account technical due diligence, cyber insurance compliance, and vendor selection processes.

• Align products and services with customer business goals, objectives, and technology strategies.

• Provide insights to help reduce risks associated with platform products and services.

• Aid in the readiness for new technology and solution environments.

• Support budget forecasting and prepare financial cost analysis reports and documentation.

⛳️ Requirements

• Bachelor's degree with a record of academic achievement or equivalent military experience.

• Over 2 years of experience in account management or project management within a client-facing role.

• Driven by goals and objectives.

• Proficient in solution sales and technology.

• Exceptional grammar and strong written and verbal communication skills.

• Excellent organizational abilities.

• Proven experience in developing professional relationships, overcoming objections, and maintaining a persuasive demeanor both in person and via phone.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.

• Paid time off and holiday leave.