Enterprise Systems Support Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee all support-related concerns across all Enterprise Systems, addressing support requests via Jira Service Management, which includes monitoring system performance, triaging issues, and continuously optimizing the platform across all programs.

• Handle the daily administration of NetSuite, encompassing user setup, role assignments, permissions, and security access management.

• Configure and personalize NetSuite fields, forms, records, workflows, dashboards, KPIs, reminders, and reports for Finance, Procurement, Inventory, and Fixed Assets.

• Diagnose system issues and collaborate with third-party partners and support providers.

• Conduct testing for system upgrades and implementations.

• Uphold HALO’s core values and standards while following policies, procedures, codes of conduct, and safeguarding requirements.

• Provide support to international stakeholders across various time zones.

• Occasionally travel to the London/Dumfries office and, if necessary, abroad for system implementations, program governance, and stakeholder engagement.

⛳️ Requirements

• Demonstrated experience in supporting NetSuite within a production environment, including system administration, configuration, and end-user assistance.

• Experience in managing NetSuite user accounts, roles, permissions, and access controls in accordance with security, compliance, and governance best practices.

• Proven ability to assist business users with system inquiries, incidents, and service requests, including troubleshooting, root-cause analysis, and resolution management.

• Hands-on experience in configuring and maintaining NetSuite to fulfill business needs, including custom fields, forms, records, workflows, dashboards, and reports.

• Experience supporting additional enterprise applications such as Fleetwave, HRIS platforms, JIRA/JIRA Service Management, or other critical business systems, with the ability to expand expertise across a broader enterprise systems portfolio.

• Experience in supporting multiple programs and subsidiaries within a shared ERP environment.

• Familiarity with documenting support procedures, knowledge articles, or configuration decisions.

• Experience in supporting or administering finance systems, including Payhawk (expense management and corporate cards), Adaptive Planning (FP&A, budgeting and forecasting), and Solution7 or similar financial reporting and consolidation tools.

• Experience using JIRA as a user or administrator.

• Experience in system testing, change control, and user acceptance testing (UAT).

• Experience working in a not-for-profit or complex, multi-country operating environment.

• Ability to work for extended periods at a desk using IT equipment.

• Flexibility to work to support international stakeholders across different time zones.

🏝️ Benefits

• 25 days of annual leave plus 8 statutory holidays

• Non-contributory life assurance

• Private medical health coverage

• Pension contributions matched by HALO up to 5%

• Emergency medical insurance while traveling abroad (including during leave)

• Flexible working policy