Enterprise Solutions Engineer, Post-Sale

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and develop customer solutions within Whippy, encompassing workflows, AI voice and text agents, automations, and ATS data synchronization.

• Define technical requirements in collaboration with clients and convert them into functional builds.

• Test and validate each component prior to going live.

• Manage customer relationships post-launch, from onboarding through to renewal and expansion.

• Act as the primary point of contact and a reliable technical advisor.

• Handle relationships with multiple stakeholders, including executives, recruiters, and operations teams.

• Reach out to customers proactively to identify and address issues before they escalate.

• Take responsibility for gross and net revenue retention, aiming to meet or exceed established targets.

• Link product usage to business results and provide reports on customer value using relevant metrics.

• Spot expansion opportunities and pass warm leads to the sales team.

• Transform customer successes into case studies, references, and testimonials.

• Champion customer interests with product, sales, and engineering teams.

• Experiment, iterate, and document insights gained.

• Report directly to the Head of Customer Success while collaborating with a six-member customer success team.

⛳️ Requirements

• Over 5 years of experience in solutions engineering, sales engineering, technical consulting, or a similar technical customer-facing position.

• Proven experience in leading complex technical implementations for large clients.

• Proficient in creating workflows, AI voice and text agents, automations, and data synchronization without requiring engineering support.

• Comfortable with technical concepts and eager to learn how tools function; coding skills are not necessary.

• Possess a strategic and commercial mindset, including awareness of pricing and management of retention and expansion opportunities.

• Excellent written and spoken English skills.

• Residing in Latin America or the US.

• Available to work Eastern Time hours, starting at 8 am ET.

• Strong communication skills and proactive in setting expectations.

• Self-motivated, organized, composed under pressure, curious, receptive to coaching, and humble.

• Bonus: Familiarity with the staffing industry or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

• A STEM degree or professional experience working directly with APIs or webhooks, as indicated in the application form.

🏝️ Benefits

• Monthly performance bonuses.

• Variable compensation linked to results.

• Access to support, coaching, tools, and data from the Head of Customer Success.

• Opportunities for professional growth and learning.

• Remote work flexibility.

• A flexible, outcome-oriented work environment.