Enterprise Solutions Consultant – Regional Launcher

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take charge of the technical and operational aspects of enterprise sales cycles within Latin America.

• Conduct discovery sessions with customer engineering and operations teams.

• Establish integration strategies.

• Create demonstrations and pilot projects to validate the suggested solutions.

• Address architecture, data, and scalability issues prior to contract signing.

• Manage regional implementations, covering requirements, configuration, integration, operator training, go-live, and stabilization.

• Collaborate with customer stakeholders alongside Nash’s central engineering and specialist teams.

• Remain responsible for delivery performance until operations run smoothly without oversight.

• Develop relationships from the dispatch desk to executive sponsors.

• Conduct business reviews, success plans, and escalation pathways across regional accounts.

• Monitor adoption rates, delivery performance, and platform health.

• Spot underutilized or underperforming areas and suggest subsequent workstreams.

• Manage customer relationships, adoption, and renewals; this position does not carry a quota.

• Define the customer success model for Latin America, including onboarding sequences, health metrics, review formats, and escalation protocols.

• Adapt Nash’s global strategies to fit local carrier ecosystems, payment and addressing conventions, and delivery expectations.

• Document the operational model for future hires.

• Represent Latin America within Nash to guide product and engineering priorities.

• Identify carriers and workflows that necessitate integration or adaptation.

• Convert field observations into prioritized product requests.

• Report to international leadership while collaborating with central product and engineering teams.

• Travel frequently to customer locations and throughout the region.

⛳️ Requirements

• Over 5 years of experience in customer success, solutions consulting, implementation, or operations roles within SaaS, logistics, or marketplaces.

• Proven experience in delivering complex enterprise implementations or managing substantial accounts with commercial outcomes, such as renewals, expansions, or major deployments.

• Capability to lead discovery sessions with an engineering team.

• Proficiency in defining an integration approach.

• Basic SQL knowledge.

• Ability to troubleshoot configuration issues in production before escalating with relevant details.

• Understanding of delivery operations, including carrier ecosystems, addressing and payment standards, and operational conditions specific to last-mile delivery in Latin America.

• Professional fluency in both Spanish and English is required.

• Knowledge of Portuguese is an advantage.

• Experience in establishing processes in environments lacking set procedures.

• Ability to communicate swiftly, clearly, and concisely.

• Comfortable collaborating with engineering teams and C-suite stakeholders.

• Willingness to travel regularly to customer sites and periodically throughout the region.

• Open to candidates located throughout Latin America.

🏝️ Benefits

• Competitive salary and potential for equity.

• Flexible paid time off.

• Health, dental, and vision insurance for employees in the US.

• Quarterly team gatherings to foster connections with colleagues.

• Opportunity to work in an early-stage, well-funded startup with the potential to make a direct impact on the company and advance your career.

• Significant autonomy and direct interaction with founders, product leaders, and the engineering team.