Enterprise Select Implementation Consultant – West

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide advice and guidance to strategic customers during onboarding, adoption, advocacy, and renewal phases.

• Oversee the implementation of Samsara’s IoT solutions for the fleets and industrial assets of enterprise customers.

• Maintain customer relationships and ensure the successful deployment and adoption of solutions.

• Develop launch strategies and product usage roadmaps.

• Monitor implementation progress, customer engagement, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara technology to both executives and everyday users.

• Address customer challenges across a variety of use cases.

• Handle multiple customer engagements simultaneously.

• Work collaboratively with Sales, Support, Sales Engineering, and Product teams.

• Provide mentorship to Customer Success and Support teams.

• Articulate the capabilities of the Samsara platform to a diverse range of customers.

• Advocate for Samsara’s cultural principles.

⛳️ Requirements

• Minimum of 6 years of experience in a senior Customer Success, account management, or strategic consulting position; enterprise SaaS experience is preferred.

• Background in supporting or working with technical products.

• Excellent priority management skills and a high level of emotional intelligence.

• Strong problem-solving abilities.

• Consultative skills along with experience in complete system implementations.

• Demonstrated capability to build trust and effectively communicate with executives, Product and Engineering leadership, and software users.

• Initiative and the ability to excel in a fast-paced, dynamic environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a four-year institution.

• Candidates must be located in the United States, excluding the San Francisco Bay Metro Area and Washington, D.C. Metro Area.

• Candidates should reside in the PST or MST time zones and work within local time zone hours.

• Willingness to travel to customer sites up to 10% of the time, including overnight stays.

🏝️ Benefits

• Performance-based bonus and variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation packages above market standards.

• Support for remote work arrangements.

• Commitment to equal opportunity and reasonable workplace accommodations.