Enterprise Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of program health for 3 to 5 key enterprise accounts.

• Act as the main liaison for client mobility, HR, and talent teams.

• Coordinate communications between clients, Manifest Law attorneys, and operations teams.

• Develop strong relationships with Heads of Mobility, VPs, and executive stakeholders.

• Establish and monitor program KPIs and SLAs, which include case timelines, approval rates, employee experience, and expenditures.

• Conduct quarterly and executive business reviews that encompass performance reporting, trend analysis, and strategic recommendations.

• Anticipate and plan for H-1B cap season, along with PERM and green card processing pipelines, as well as annual extension cycles.

• Handle escalations and ensure resolutions are achieved across internal teams.

• Oversee onboarding and transitions for new programs, including the migration of cases from previous firms.

• Provide guidance to clients regarding regulatory and policy changes, translating these into actionable program decisions.

• Spot opportunities for process enhancements to shift programs from a reactive to a proactive approach.

• Contribute client insights to product, legal, and operations teams to influence the development roadmap and service model.

⛳️ Requirements

• Over 10 years of experience in global mobility, preferably leading or managing immigration programs within a Fortune 500 company or a prominent immigration firm.

• Comprehensive knowledge of US immigration processes, including H-1B, L-1, O-1, PERM, and green cards.

• A strategic perspective on the mobility function that extends beyond mere case filing.

• Proven experience in managing relationships with external counsel or vendors, ensuring accountability to SLAs.

• Strong executive presence coupled with excellent written and verbal communication abilities.

• Exceptional organizational and project management skills, capable of managing complex programs at scale.

• Comfortable working in a dynamic, early-stage environment.

• Proficient in immigration case management systems, CRM tools, and data reporting practices.

• Legally authorized to work in the United States.

• No specific educational credential requirements stated.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive work environment.