Education Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for Site Coordinators at designated partner schools and resellers throughout the collaboration.

• Organize, initiate, and support programs for assigned accounts in accordance with standard operating procedures and the seasonal schedule.

• Communicate and uphold company policies, establish expectations, and address issues while safeguarding partner relationships and the company’s brand.

• Gather partner feedback, recognize risks, and direct issues and opportunities to leadership and internal teams.

• Provide support to direct school partners and reseller partners.

• Oversee the onboarding of technology at partner locations.

• Utilize CRM and Student Registration Management systems to monitor interactions, maintain records, and manage account activities.

• Track account performance, analyze data, report trends, and implement corrective measures.

• Contribute to the development of partner annual plans and long-term objectives with leadership and Business Development.

• Aid in account growth by identifying strategies to better meet partner needs.

• Oversee program launches and manage peak enrollment periods.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• Background in program management, account management, or partner relations, ideally within the education sector.

• Knowledge of online programs, program launches, and technology in educational settings.

• Experience with CRM systems, with a preference for HubSpot.

• Advanced skills in Microsoft Office and familiarity with project management tools.

• Exceptional communication and relationship-building abilities.

• Strong organizational skills, time management, and attention to detail.

• Capability to manage multiple accounts and priorities, particularly during peak times.

• Comfort in adhering to standard procedures consistently while adapting to new tools and processes.

• Fluency in a second language is an advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on collaboration and innovation.