Enterprise Onboarding Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients through the ABC Fitness onboarding journey.

• Oversee project expectations, delineate roles and responsibilities, manage timelines, and delegate tasks.

• Facilitate discussions on integration requirements while documenting comprehensive business, financial, and technical prerequisites.

• Act as the primary liaison and advocate for clients throughout the project lifecycle.

• Ensure the successful resolution and completion of onboarding initiatives.

• Lead the delivery of software and system solutions.

• Educate and train clients on software systems and platform capabilities.

• Identify and pursue upselling and cross-selling opportunities.

• Manage client concerns in collaboration with departmental leadership.

• Track client interactions using Salesforce or another designated CRM.

• Develop and maintain schedules for project deployment and integration.

• Conduct client training sessions and customer visits.

• Create and present brand-specific onboarding and training materials both in-person and virtually.

• Support pre-sales initiatives for prospects and customers.

• Review and authorize deliverables, ensuring post-deliverable sign-off is obtained.

• Provide client-aligned reports on financials, growth forecasting, production, marketing, and demographics.

• Direct conversion and onboarding processes with internal teams.

• Collaborate with upper management on complex challenges.

• Provide weekly project updates to departmental leadership.

• Assist internal teams and onsite staff with implementation challenges.

• Partner with Software Development for product enhancements.

• Deliver project completion documentation to Customer Success.

• Maintain expert-level knowledge of client-facing software and systems.

• Engage clients through regional meetings and events.

• Submit expenses in accordance with company policies.

• Perform additional tasks as assigned by management.

• Ensure regular and dependable attendance.

⛳️ Requirements

• A minimum of 3 years of experience in project management, client engagement, technical proficiency, and cross-functional collaboration.

• At least 2 years of relevant experience is required.

• High school diploma or its equivalent.

• Proficient in Microsoft Excel at an advanced level.

• Intermediate skills in MS Word, MS Access, Outlook, and OneNote.

• Exceptional verbal and written communication abilities.

• Strong time management skills.

• Demonstrated leadership capabilities.

• Self-motivated individual.

• Capacity to make independent decisions and assess risks judiciously.

• Availability for on-call support 24/7.

• Ability to manage and coordinate multiple projects with varying deadlines.

• Competency in collaborating across departments to address customer concerns.

• Outstanding problem-solving skills.

• Eagerness to learn and apply technical skills.

• Familiarity with Salesforce, JIRA, and Asana is an advantage.

• Project Management Certification and/or experience with PM tools is preferred.

• Experience in a gym or health club MMS environment is preferred.

• Bilingual skills are a plus but not mandatory.

• Experience utilizing AI for research and operational functions.

🏝️ Benefits

• Generous open PTO policy.

• Quarterly Days of Disconnect.

• Parental and Pawternity Leave.

• Quarterly fitness reimbursement through the Best Life program.

• Comprehensive medical, dental, and vision coverage.

• Employee Assistance Program (EAP).

• Calm App subscription available for employees and up to 4 dependents over age 16.

• Potential for bonuses, commissions, equity, or other incentive programs where applicable.

• A values-focused culture with opportunities for professional development.