Enterprise Key Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the relationship and outcomes for a select number of major accounts, engaging with everyone from executive sponsors to daily operations leaders.

• Oversee enterprise implementations through all stages including discovery, scoping, planning, milestones, and the go-live process.

• Coordinate efforts among implementation managers, support engineers, product teams, and sales staff, even those who do not directly report to this position.

• Organize and lead onsite working sessions.

• Design the integration of AI, voice agents, and Autopilot workflows into each customer's operations.

• Analyze live calls and agent sessions to identify issues, adjust playbooks, and measure outcomes.

• Advocate for customer needs within the organization and provide prioritized feedback to product and engineering teams.

• Demonstrate account ROI through the use of dashboards and analytical reports.

• Proactively identify risks, align sales transitions with service delivery, and facilitate account expansion once customer health is confirmed.

• Collaborate directly with the CEO and leadership team to enhance enterprise account operations.

⛳️ Requirements

• Minimum of 4 years of experience in management consulting, enterprise implementation, solutions or technical account management, or a comparable client-facing role where you managed complex projects from start to finish.

• Proven experience in running programs involving multiple stakeholders and intricate processes.

• Familiarity with APIs, webhooks, and data flows.

• Capability to interpret integration specifications and identify any gaps.

• Knowledge of SQL or basic scripting is advantageous.

• Ideally, experience in building, fine-tuning, or assessing LLM-based agents or workflows is preferred.

• Ability to establish trust and credibility with CEOs, COOs, dispatchers, and clients.

• Strong written communication skills.

• Background in moving, logistics, or field services is a plus.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Engaging work environment with a focus on teamwork.