Enterprise Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire process of customer onboarding and implementation, which includes kickoff, ATS integration, configuration, training, and launch.

• Propel customers towards achieving their first measurable outcomes swiftly.

• Develop workflows, AI agents, and automations that enhance customer results.

• Serve as the primary point of contact and trusted advisor following the launch, continuing through renewal and expansion phases.

• Sustain proactive customer engagement through regular calls, well-structured agendas, and collaborative success plans.

• Manage relationships across multiple stakeholders, including executives, recruiters, and operations teams.

• Take ownership of gross and net revenue retention while striving to meet performance targets.

• Link product usage to tangible business outcomes and convey value using customer-relevant metrics.

• Recognize signals for expansion and pass warm leads to the sales team.

• Transform customer success stories into case studies, references, and testimonials.

• Guide customers towards high-impact initiatives and steer them away from low-value projects.

• Represent customer interests with product, sales, and engineering teams.

• Engage in experimentation, iteration, and documentation of insights.

• Report directly to the Head of Customer Success while collaborating with a six-member customer success team.

⛳️ Requirements

• A minimum of 5 years of experience in implementation, onboarding, or professional services within a technical SaaS environment.

• Proven experience leading complex rollouts for large-scale, multi-location clients.

• Proficient in both written and spoken English.

• Availability to work Eastern hours, starting at 8 AM ET.

• Must be based in Latin America or the US.

• Comfortable with technical SaaS products, integrations, APIs, webhooks, automation workflows, and customer data.

• Possess a strategic and commercial mindset, including awareness of pricing and responsibility for retention and expansion opportunities.

• Excellent written and verbal communication skills, with a focus on proactive overcommunication.

• Ability to work independently, stay organized, and manage a portfolio of customers.

• Maintain composure under pressure and proactively address challenges.

• Bonus: experience in the staffing industry or familiarity with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

• A STEM degree or relevant professional experience working directly with APIs or webhooks, as indicated in the required application question.

🏝️ Benefits

• Monthly performance bonuses.

• Variable compensation linked to results.

• Access to support, coaching, tools, and data from the Head of Customer Success.

• Opportunities for growth and learning.

• Professional development through coaching and hands-on experimentation.

• Flexible remote work arrangement.

• Autonomy in managing work, emphasizing outcomes over hours worked.