Enterprise Implementation Consultant – Public Sector

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Assist Enterprise clients in implementing and utilizing Samsara’s IoT solutions for their assets.

• Maintain customer relationships and ensure successful deployment of solutions.

• Collaborate across teams including Sales, Support, Sales Engineering, and Product.

• Support public-sector clients—such as state, city, and local governments, as well as K12 education—in enhancing their operational efficiency and safety.

• Ensure clients achieve improvements in operational safety, efficiency, and sustainability through Samsara’s IoT platform.

• Oversee technology deployments for large-scale clients and expedite time to value.

• Develop launch plans and product usage roadmaps.

• Monitor implementation progress, participation, product adoption, and account health.

• Conduct training sessions and showcase Samsara technology to executives and daily users.

• Handle multiple customer engagements simultaneously.

• Provide mentorship to Customer Success and Support teams.

• Articulate Samsara platform capabilities to a diverse range of customers.

• Advocate for Samsara’s cultural principles.

⛳️ Requirements

• A minimum of 3 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Experience with Enterprise SaaS is preferred.

• Background in supporting or working with technical products.

• Strong skills in priority management and high emotional intelligence.

• Excellent problem-solving abilities.

• Demonstrated capability to build trust and communicate effectively with executives, Product and Engineering leaders, and software users.

• Must be proactive and able to thrive in a fast-paced, constantly changing environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a recognized four-year institution.

• Preferred experience in serving and supporting large-scale solutions for Public Sector organizations.

• PMP certification is preferred as an ideal qualification.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity for eligible positions.

• Flexible, employee-led remote working model.

• Professional development stipend.

• Comprehensive health care plans.

• Parental leave policies.

• Competitive total compensation opportunities above market standards.

• Flexible working arrangements, accommodating on-site, hybrid, or fully remote options where applicable.