Enterprise Implementation Consultant – East/Central

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide advice and support to Samsara’s largest clients during onboarding, adoption, advocacy, and renewal phases.

• Oversee the implementation of Samsara’s IoT solutions for fleet and industrial assets.

• Maintain customer relationships and ensure effective solution deployment.

• Develop launch plans and roadmaps to enhance product utilization.

• Monitor implementation progress, participation, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara’s technology.

• Address challenges with executives and daily software users across various use cases.

• Collaborate with cross-functional teams including Sales, Support, Sales Engineering, and Product.

• Assist customers in enhancing the safety, efficiency, and sustainability of their operations.

• Promote and integrate Samsara’s cultural values.

⛳️ Requirements

• Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Experience in enterprise SaaS is preferred.

• Background in supporting or working with technical products.

• Strong skills in problem-solving and project management.

• Experience with comprehensive system implementations.

• Excellent consultative abilities.

• Proven track record of building trust and communicating effectively with executives, senior Product and Engineering management, and software users.

• Strong prioritization skills and high emotional intelligence.

• Bachelor’s degree from an accredited four-year institution.

• Willingness to travel up to 25% of the time.

• Legal eligibility to work at Samsara and in the designated work location.

• Experience serving a diverse and complex customer base in B2B SaaS is preferred.

• Ability to think innovatively and uphold high standards is preferred.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity opportunities for eligible roles.

• Flexible, employee-driven remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation beyond market averages.

• Offices available for employees who prefer an in-person work environment.

• Commitment to equal opportunity and reasonable accommodation support.