Enterprise Customer Success Manager – Partners

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete post-sales lifecycle for strategic, technically-oriented platform clients.

• Facilitate the collaborative creation of solutions utilizing Suki’s APIs/SDKs.

• Empower customers to market and sell collaboratively developed solutions.

• Manage the adoption and value realization for partners’ end-users.

• Deliver regular performance reviews and pinpoint opportunities for increased usage and value.

• Evaluate customer metrics and produce impactful client presentations.

• Cultivate relationships, adoption, retention, and growth for Suki for Partners accounts.

• Conduct advanced business reviews with C-level executives and senior leaders, concentrating on platform usage, revenue growth, and end-user adoption.

• Collaborate with customer product and engineering teams alongside Suki’s Solutions Engineering team.

• Develop training programs, materials, and success stories in coordination with partner enablement, sales, marketing, and channel teams.

• Optimize existing processes and create new strategies to enhance client and user satisfaction.

• Collaborate with Marketing to boost user engagement.

• Supply structured customer insights to Product to guide future innovations.

⛳️ Requirements

• Minimum of 8 years of experience in Enterprise Customer Success, Technical Account Management, or Strategic Partner Success, ideally in a B2B SaaS, API, or Platform-centric company.

• Experience in the Health Tech, EMR, or Digital Health sectors.

• Proven track record of achieving significant business results (revenue, scalability, efficiency) for large, complex enterprise clients.

• Outstanding communication, presentation, and executive-level relationship management capabilities.

• Bachelor's degree in engineering, science, or a related technical field.

• Demonstrated experience in managing channel partnerships or solutions that are resold, licensed, or integrated by a strategic client (preferred).

• Consulting or services background and advanced degree (preferred).

• Flexibility to work hours according to clients’ and providers’ schedules across different US time zones.

🏝️ Benefits

• Option for remote work.

• Opportunity to visit and/or work from the Redwood City, California office.

• Annual one-week company-wide retreat.

• Quarterly in-person working sessions at or near the office.

• Discretionary bonus.

• Equity package.