Enterprise Customer Success Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of GRR and manage a portfolio of business involving high-value US enterprise and mid-market accounts.

• Drive initiatives for revenue retention, renewals, expansion, and net revenue retention.

• Position Sprinto as a reliable GRC partner for US enterprises.

• Develop repeatable strategies for onboarding, adoption, and value realization.

• Provide guidance to CISOs, CIOs, CPOs, Chief Risk Officers, and their teams.

• Oversee the planning and execution of intricate, multi-framework, multi-stakeholder GRC transformation projects.

• Collaborate with internal product and delivery teams to ensure alignment of outcomes with customer objectives.

• Track and enhance NPS, product adoption, usage depth, and engagement trends.

• Conduct Quarterly Business Reviews and Executive Business Reviews.

• Showcase realized value and synchronize future strategies with operational and executive stakeholders.

• Document customer-success playbooks and enablement processes.

• Act as a subject-matter expert and mentor for other Customer Success Managers.

⛳️ Requirements

• 8–12 years of experience in customer success, consulting, or project management.

• Proven track record with US enterprise and mid-market accounts.

• Demonstrated responsibility for net revenue retention, renewals, and expansion across strategic, high-ACV accounts.

• Experience in leading complex, multi-phase digital or GRC transformation initiatives.

• Comfortable working with significant autonomy in a new, fast-paced environment.

• Exceptional communication and relationship-building skills with senior security and executive stakeholders.

• Strong project management skills across multiple concurrent and complex initiatives.

• Proficient with CRM and data analysis tools.

• Ability to work in accordance with US business hours for real-time engagement with enterprise accounts.

🏝️ Benefits

• 100% remote work.

• Generous annual co-working allowance.

• USD 1,000 annual allowance for learning and professional development.

• Unlimited leave.

• Health insurance covering up to INR 10 lakh for the employee and family.

• Additional accident protection of INR 10 lakh.

• Life insurance equating to 3x annual salary.

• INR 35,000 contribution for workspace setup.

• Equal opportunity and inclusive hiring process.