Enterprise Architect, Health Customer – German

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Take full responsibility for the technical feasibility, consistency, and documentation of network solutions.

• Design, maintain, and continually enhance network landscapes that encompass data centers, workplace environments, cloud services, applications, external partners, and network or security providers.

• Create detailed documentation of network architectures, system interrelations, connectivity paths, data flows, routing dependencies, and security boundaries.

• Develop network solution designs in collaboration with T-Systems units, customer teams, and external providers.

• Convert customer and project needs into production-ready technical specifications.

• Utilize Microsoft Visio, DrawIO, Jira, and Confluence to create and maintain architecture and technical documentation.

• Plan and design external connections and integrations involving data centers, cloud platforms, workplace services, service providers, and external partners.

• Assist in network migration procedures, including the designs for current-state and target-state.

• Evaluate technical dependencies and risks associated with migrations, integrations, and infrastructure changes.

• Provide technical leadership and coordination during the implementation of network solutions.

• Prepare implementation-ready change packages, ensuring that changes are documented, approved, tested, and transitioned into operational tools.

• Define use cases for standardization and automation based on recurring network requirements and implementation patterns.

• Continuously refine network architecture concepts while integrating customer, security, and operational requirements.

• Offer cross-cluster incident support for issues related to connectivity, routing, switching, firewall policies, VPNs, DNS, load balancing, and other network dependencies.

• Ensure a maximum response time of 30 minutes for cross-cluster incident support requests.

• Analyze incidents using network landscapes, monitoring data, routing tables, firewall configurations, logs, and other technical information.

• Conduct or coordinate connectivity tests, routing analyses, monitoring checks, and structured troubleshooting.

• Manage internal technical teams, external providers, and manufacturers during complex incidents.

• Serve as a technical advisor when ownership of incidents, requirements, or network dependencies is ambiguous.

• Contribute to root-cause analyses and provide technical insights to Incident and Problem Management.

• Engage in customer consultations, project meetings, change discussions, and technical governance forums.

• Play a role in the continuous enhancement of network designs, operational processes, documentation standards, and troubleshooting procedures.

⛳️ Requirements

• Bachelor's degree in Computer Science, Business Information Systems, Engineering, or a comparable field along with relevant professional experience.

• Several years of experience in enterprise network architecture, network engineering, network operations, or solution design.

• Extensive experience in planning network concepts and developing detailed network designs.

• Advanced knowledge of TCP/IP and related network protocols, routing and switching, IP addressing and subnetting, DNS, firewalls and network security, site-to-site and client-to-site VPNs, load balancing, and connectivity troubleshooting.

• Familiarity with data-center networking, cloud connectivity, SD-WAN, and SASE technologies.

• Strong understanding of enterprise architectures, network architectures, and complex multi-provider environments.

• Proven experience in translating customer requirements into technical designs and production-ready implementation instructions.

• Experience in planning and executing network migrations.

• Ability to interpret monitoring data, routing tables, firewall rules, technical configurations, and network logs.

• Experience in preparing network designs, implementation plans, and change requests.

• Practical knowledge of Microsoft Visio, DrawIO, Jira, and Confluence.

• Understanding of ITIL-based Incident, Problem, Change, and Configuration Management.

• Experience with enterprise ITSM platforms and structured ticketing processes.

• Strong analytical skills and structured troubleshooting abilities.

• Capability to provide technical leadership across multiple teams without formal disciplinary authority.

• Excellent customer-facing communication and presentation skills.

• Strong ability to manage competing priorities and coordinate stakeholders during technically complex or time-sensitive situations.

• Self-organized, outcome-oriented, and collaborative work style.

• Basic experience in software development, scripting, or network automation is preferred.

• Relevant certifications are advantageous, particularly Cisco Professional or equivalent network certification, Certified Information Systems Security Professional, ITIL Foundation, and additional certifications in SD-WAN, SASE, cloud networking, or network security.

• Proficiency in German at B1+ level.

• Proficiency in English at C1+ level.

• Remote work is available only within Slovakia due to European taxation regulations.

🏝️ Benefits

• A diverse range of over 25 benefits encompassing financial perks, learning and development opportunities, health and fitness initiatives, family support, work-life balance, and more.

• A comprehensive work-life balance portfolio.

• Variable compensation and additional financial benefits.

• Learning and development-focused benefits.

• Health and fitness-oriented benefits.

• Family and work-life balance-oriented benefits.