Enterprise Account Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Serve as the executive sponsor for Uncountable's key strategic accounts, managing relationships at the highest level.

• Oversee Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and account health across the entire portfolio.

• Handle high-level escalations, ensuring prompt and effective resolutions to maintain long-term account health.

• Develop a long-term strategy for account renewals, expansions, and intricate commercial discussions.

• Collect insights from the customer portfolio to shape product direction and prioritize the roadmap.

• Ensure strong alignment between Account Management, Scientific Implementation, Support, and Machine Learning teams focused on customer outcomes.

• Exemplify exceptional ownership and promote the cultural values that define Uncountable's approach to customer engagement.

• Lead the pace, priorities, and strategic direction of the Account Management function as it evolves.

⛳️ Requirements

• 3–6+ years of experience in account management, customer success, or a related discipline.

• Extensive experience managing strategic enterprise accounts and fostering executive-level partnerships.

• Demonstrated success in designing account strategies, negotiation methods, and long-term growth plans.

• Proficiency in working with technical products, technical buyers/users, and complex implementations.

• Exceptional executive presence and communication capabilities.

• Strong analytical and problem-solving skills.

• A proactive, entrepreneurial mindset with a strong sense of ownership.

• Willingness to travel 20–30% of the time.

• Experience interacting with complex, multi-divisional, and geographically diverse customers.

• A passion for science, chemistry, or artificial intelligence.

• An aptitude for statistics and mathematics.

• Proven experience in scaling an account management or customer success team within a growth-stage organization.

🏝️ Benefits

• £30K–£50K commission.

• Opportunity to travel 20–30%.