Enterprise Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main business liaison for clients within the designated portfolio.

• Cultivate relationships with key decision-makers, influencers, and stakeholders.

• Lead strategic and executive discussions that align platform capabilities with customer objectives.

• Develop long-term relationships and outcome-oriented plans.

• Identify opportunities for the adoption of additional platform features and improved outcomes.

• Collaborate with Platform Success Specialists to pinpoint areas for expansion and ensure renewal preparedness.

• Assist customers in navigating modernization and platform consolidation discussions.

• Create and uphold strategic account plans.

• Monitor customer health metrics, value realization milestones, and outcome maturity levels.

• Maintain forecasts for renewals and expansions.

• Work in partnership with Customer Success, Solution Engineers, Solution Architects, Product, Services, and Threat Research teams.

• Lead business reviews, roadmap discussions, and strategic planning meetings.

• Record customer objectives, risks, and success criteria.

• Represent customer interests internally and ensure that customer outcomes shape the roadmap and priorities.

⛳️ Requirements

• Between three to six years of experience in Account Management, Customer Success, Solution Consulting, or a comparable customer-facing position.

• Demonstrated ability to enhance existing customer relationships through value and outcome alignment.

• Experience in enterprise or strategic customer environments.

• Knowledge of cybersecurity, cloud, or AI-driven security solutions.

• Excellent communication, negotiation, and strategic thinking abilities.

• Familiarity with SaaS recurring revenue models and customer lifecycle processes.

• Must have authorization to work in the U.S. without the need for employment-based visa sponsorship.

• Must be a U.S. Citizen.

🏝️ Benefits

• Comprehensive health benefits and a paid time off package.

• Pre-partum, maternity, parental, medical leave, and adoption assistance.

• Mental Health Wellness Program & Annual Wellness Incentive.

• 401(k) with company match.

• Pet Insurance.

• Collaborative and innovative culture.

• Professional, respectful, and inclusive work environment.