Enterprise Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main business liaison for clients within the designated portfolio.

• Cultivate relationships with key decision-makers, influencers, and stakeholders.

• Facilitate strategic and executive discussions that link platform capabilities to customer objectives.

• Establish long-term relationships and outcome strategies.

• Recognize opportunities to leverage additional platform functionalities and enhance customer value.

• Collaborate with Platform Success Specialists on adoption trends, lifecycle planning, and outcome discrepancies.

• Assist in renewal preparedness by showcasing value realization throughout the customer journey.

• Guide clients through modernization and platform consolidation discussions.

• Create and maintain account plans that outline goals, stakeholders, competitive risks, and future prospects.

• Monitor customer health metrics, value milestones, and outcome progression.

• Maintain forecasts for renewal and expansion based on adoption, usage, and client priorities.

• Work in conjunction with Solutions Engineers, Solutions Architects, Product, Services, and Threat Research teams.

• Advocate for clients internally and ensure that outcomes shape roadmap priorities.

• Conduct business reviews, roadmap discussions, and strategic planning sessions.

• Record customer goals, risks, and success criteria throughout the lifecycle.

⛳️ Requirements

• Three to six years of experience in Account Management, Customer Success, Solution Consulting, or a comparable customer-facing position.

• Demonstrated capability to enhance existing customer relationships through value and outcome alignment.

• Experience in enterprise or strategic customer environments.

• Knowledge of cybersecurity, cloud, or AI-driven security solutions.

• Excellent communication, negotiation, and strategic thinking abilities.

• Familiarity with SaaS recurring revenue models and customer lifecycle processes.

• Must possess authorization to work in the U.S. without the need for employment-based visa sponsorship.

• Must be a U.S. citizen.

🏝️ Benefits

• Comprehensive health benefits and a paid time off package.

• Pre-partum, maternity, parental, medical leave, and adoption assistance.

• Mental Health Wellness Program & Annual Wellness Incentive.

• 401(k) plan with company match.

• Pet Insurance.

• Collaborative and innovative workplace culture.

• Professional, respectful, and inclusive work environment.