Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and expand a portfolio comprising 250–300 existing enterprise customer accounts.

• Oversee accounts that span infrastructure, cloud, and managed services.

• Develop customer relationships and ensure continuous value from Summit’s offerings.

• Engage proactively to comprehend evolving customer requirements.

• Identify and promote upsell, cross-sell, and service expansion opportunities.

• Lead the strategy and execution for account renewals.

• Collaborate with internal teams to ensure solutions align with customer needs.

• Monitor account health, usage trends, and indicators of risk to mitigate churn and contraction.

• Maintain precise forecasting and visibility into the sales pipeline.

• Achieve net revenue retention and drive portfolio growth.

• Enhance recurring revenue through upgrades, add-ons, and new service offerings.

• Keep account plans that detail risks, opportunities, and subsequent steps.

• Meet retention and growth objectives.

⛳️ Requirements

• Comfortable managing long-term customer relationships and revenue outcomes.

• Driven by performance metrics associated with retention and revenue growth.

• Proactive and structured approach to account planning and development.

• Capability to identify expansion opportunities and effectively position additional solutions.

• Strong relationship management skills focused on achieving revenue results.

• Organized and disciplined in handling multiple accounts and priorities.

• Experience in account management within the fields of infrastructure, cloud, or managed services.

• Solid understanding of recurring revenue business models.

• Proven experience in driving growth within established customer bases.

• Proficient in navigating technical discussions and positioning solutions.

🏝️ Benefits

• Flexible Time Off.

• Medical, Dental & Vision coverage with HSA/HRA options.

• 401(k) with a 4% match.

• Paid Parental Leave.

• Life & Disability Insurance.

• Wellness Support for mental and physical health.

• Free Colocation & Cloud Access.

• Work From Anywhere – designed to be remote-friendly.

• A low-ego, results-oriented culture.