Enterprise Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of onboarding initiatives and assist new partners in executing successful Connect launches.

• Set up accounts, workflows, integrations, and other necessary components with partners and internal teams.

• Create launch plans, define milestones, and outline next steps.

• Facilitate product demonstrations, training sessions, and team enablement activities.

• Act as the main point of contact for designated partners and nurture trusted relationships with stakeholders.

• Gain insights into partner businesses, objectives, customers, and opportunities.

• Promote Connect adoption and engagement through effective communication, education, training, and innovative strategies.

• Identify obstacles to adoption and devise practical solutions.

• Track partner activity, usage, and performance to uncover trends and opportunities.

• Organize partner meetings and business reviews that concentrate on performance, objectives, progress, and opportunities.

• Deliver reports and insights that showcase Connect's value.

• Spot opportunities to enhance engagement and introduce additional products and services.

• Collaborate with Sales to explore expansion opportunities.

• Formulate strategies to boost retention, engagement, customer utilization, and overall value.

• Develop partner-facing resources, including presentations, training materials, emails, campaigns, and enablement tools in conjunction with Marketing.

• Create messaging and campaigns aimed at increasing awareness, engagement, and adoption.

• Produce and present training for partner teams.

• Work together with Product, Marketing, Operations, Support, Sales, and other internal teams.

• Coordinate internal resources to resolve partner inquiries and challenges.

• Relay partner feedback and trends to internal teams to enhance Connect.

• Contribute to initiatives aimed at improving onboarding, adoption, retention, satisfaction, and growth.

• Utilize HubSpot for tracking partner activity, communications, reporting, workflows, and campaigns.

• Keep precise records of partner information, activities, notes, and next steps in HubSpot.

• Leverage data and reporting to prioritize partner opportunities.

• Establish scalable processes to ensure an outstanding partner experience.

⛳️ Requirements

• Strong experience in enterprise account management.

• Background in real estate or home services.

• Proficiency in HubSpot.

• Excellent communication skills, including leading meetings, presentations, training sessions, and product demonstrations.

• Highly organized, capable of managing multiple partners, projects, deadlines, and priorities.

• Proactive and resourceful in addressing problems and seizing opportunities.

• Comfortable working with software platforms, integrations, workflows, and technology.

• Ability to utilize reporting and performance metrics to identify opportunities and make informed recommendations.

• Strong writing skills for clear and engaging partner-facing communications.

• Comfortable collaborating cross-functionally with Marketing, Product, Operations, Support, Sales, and other teams.

• Commercial awareness to discover opportunities for enhancing partner engagement and strengthening relationships.

• Curious, adaptable, and eager to learn about new platforms, industries, and products.

🏝️ Benefits

• Fully remote work environment.

• Health, dental, and vision insurance.

• 401(k) with company match.

• Wellness incentives.

• Generous paid time off.

• Stock Options.