Enterprise Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a portfolio of enterprise clients throughout North America, acting as the primary commercial liaison.

• Oversee the complete renewal process, guaranteeing timely, predictable, and successful renewals.

• Establish trusted relationships with executives and comprehend each customer's business objectives and security initiatives.

• Discover upsell and cross-sell opportunities in collaboration with Customer Success and Sales Engineering teams.

• Formulate account strategies that promote customer retention, growth, and long-term success.

• Direct commercial negotiations, pricing discussions, and contract renewals.

• Work collaboratively across departments to ensure a smooth customer experience throughout their lifecycle.

• Keep accurate forecasts and account activities in Salesforce while consistently meeting renewal and expansion goals.

⛳️ Requirements

• Minimum of 4 years of experience in Enterprise Account Management or Enterprise Sales within a B2B SaaS company.

• Demonstrated success in managing enterprise clients and consistently achieving renewal and expansion goals.

• Experience in leading commercial discussions with executive-level stakeholders.

• Strong knowledge of enterprise SaaS subscription models, renewals, and strategies for account growth.

• Exceptional relationship-building, negotiation, and communication abilities.

• Experience collaborating cross-functionally with Customer Success, Product, Marketing, and Sales teams.

• Background in cybersecurity or infrastructure software is a significant advantage.

• Self-motivated, highly organized, and adept at thriving in a fast-paced startup environment.

🏝️ Benefits

• Manage strategic enterprise accounts in one of our rapidly expanding regions.

• Collaborate with a world-class cybersecurity team developing cutting-edge AI security solutions.

• Directly influence customer retention, revenue growth, and overall company success.

• Become part of a collaborative, ambitious, and fast-growing global organization where your contributions are valued.