Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement detailed account strategies to uncover and accelerate growth opportunities within enterprise clients.

• Establish and nurture senior-level relationships with C-suite and executive stakeholders.

• Manage intricate, multi-stakeholder sales processes from the initial discovery phase through to negotiation and closing.

• Foster upsell and cross-sell initiatives that are in line with client goals and measurable results.

• Collaborate with teams across Client Engagement, Product, Marketing, Training and Enablement, and Revenue Operations.

• Present executive-level presentations, conduct business reviews, and provide customized virtual and in-person product demonstrations.

• Identify potential risks and opportunities within accounts to enhance retention and drive additional revenue.

• Ensure precise pipeline management, forecasting, and account insights within CRM systems.

• Achieve or surpass quarterly and annual revenue targets for expansion.

• Guide junior team members and participate in the development of sales best practices and process enhancements.

• Take ownership of the entire expansion lifecycle, with accountability for expansion ARR, net revenue retention, and renewals.

⛳️ Requirements

• Bachelor’s Degree from an accredited institution.

• 5–8+ years of experience in a sales role with quota responsibilities.

• Proven track record of success in enterprise SaaS and/or healthcare sectors.

• Capability to manage and expand large, complex accounts involving multiple stakeholders and business units.

• Proven success in closing substantial, multi-year expansion agreements.

• Strong expertise with CRM systems (e.g., Salesforce, HubSpot) and standard business tools.

• Outstanding communication, presentation, and negotiation abilities, with experience engaging with executive audiences.

• Proficient in translating client requirements into scalable solutions and business outcomes.

• Strong discipline in pipeline management and forecasting.

• Self-driven and adaptable, thriving in a fast-paced and dynamic environment.

• Ability to independently tackle complex challenges while exercising sound judgment on escalation matters.

• Experience in selling to post-acute healthcare, broader healthcare, or health tech organizations.

• Knowledge of value-based selling methodologies and enterprise account planning frameworks.

• Experience collaborating with Customer Success or Client Engagement teams on strategies for retention and growth.

• Eligibility to work in the United States, verified through the E-Verify system if selected.

🏝️ Benefits

• Equal opportunity employment.

• Reasonable accommodations for individuals with disabilities.

• E-Verify employment eligibility verification.