Enterprise Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of enterprise clients throughout the EMEA region and transform their requirements into tangible growth possibilities.

• Oversee the commercial relationship alongside retention goals and growth objectives for the assigned portfolio.

• Prioritize accounts based on revenue, renewal schedules, risk factors, customer goals, and potential for expansion.

• Identify, qualify, and successfully close upsell, cross-sell, and broader account development opportunities.

• Handle renewal processes, pricing discussions, and commercial negotiations from initial discovery to closure.

• Cultivate relationships with senior stakeholders, economic decision-makers, and champions across various functions, business units, and countries.

• Coordinate with Customer Success, Services, Product, and Pre-Sales teams while maintaining commercial ownership.

• Ensure account plans, stakeholder maps, renewal statuses, pipeline metrics, and forecasting information are accurate and current.

• Tackle challenging customer situations directly and constructively, establishing clear next steps.

⛳️ Requirements

• Proven experience in managing commercial outcomes, or similarly relevant experience in complex B2B sales involving multiple stakeholders.

• A track record of achieving retention and expansion targets, with specific examples of successfully closing renewals or expansions.

• Direct experience collaborating with enterprise clients and senior-level stakeholders.

• Experience in developing accounts across multiple stakeholders, functions, business units, or regions.

• Ability to effectively prioritize tasks across a diverse portfolio of accounts.

• Skilled in constructively challenging customers while maintaining their trust.

• Professional proficiency in English.

• Willingness to travel across the EMEA region as necessary.

🏝️ Benefits

• A dynamic and autonomous work environment.

• The chance to facilitate meaningful change and contribute to building a fairer future for all employees.

• Collaboration with a talented, diverse, and passionate global team.

• Opportunities for career advancement, including pathways to more complex and strategic accounts.