Enteral Patient Service Representative

This is a fully remote position, open to applicants in Maine, +2 more states.

📋 Description

• Support clinical personnel in delivering clinical pharmacy services to NELC’s home infusion therapy enteral patients.

• Maintain ongoing communication with patients, caregivers, and Home Health Agency staff members.

• Reach out to Enteral patients at scheduled intervals to assess supply requirements.

• Record and relay updates regarding demographics, insurance, physicians, and patient orders in the Electronic Medical Record (EMR).

• Input delivery tickets into the EMR utilizing templates.

• Oversee patient delivery schedules.

• Notify physicians, home health agencies, patients, or caregivers about unexpected changes in product or supply usage.

• Document significant service information in the EMR.

• Inform billing, reimbursement, and enteral teams of any service changes.

• Complete and record initial and ongoing assessments in the EMR.

• Keep Enteral patient orders updated and accurately documented in the EMR.

• Notify internal and external staff regarding modifications in signed physician orders.

• Contact patients concerning routine equipment exchanges.

• Direct equipment issue calls to the appropriate personnel.

• Collaborate with nutritional support staff concerning formula or supply-related issues.

• Assist with follow-up tasks required by nutritional staff.

• Ensure patient adherence to payer regulations through appropriate EMR documentation.

• Make Enteral Supply calls to patients in line with NELC guidelines.

• Direct clinical nutrition inquiries and concerns to the suitable staff or Registered Dietitian.

• Adhere to NELC policies and procedures.

• Ensure professional practice aligns with state and federal regulations, including HIPAA and NELC’s Corporate Compliance Program.

• Uphold the confidentiality of patient information.

⛳️ Requirements

• Prior experience in the customer service sector.

• Exceptional customer service abilities.

• Effective communication skills with patients and all levels of NELC staff.

• Strong organizational skills.

• Familiarity with microcomputer systems such as Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Reliability in attendance and job performance.

• Preferred: Prior experience in the healthcare sector.

• Preferred: Understanding of HIPAA Privacy and Security regulations.

• Preferred: Knowledge of the Joint Commission process.

• Must be able to work remotely from Maine, Massachusetts, or New Hampshire.

🏝️ Benefits

• Remote position.

• Opportunities for career advancement.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Generous employer-matched 403b savings program.

• Company-paid life insurance and short- and long-term disability insurance.

• Paid time off.

• And much more!