Enrollment Specialist I

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Ensure the precision of documentation for both employers and employees.

• Input necessary data into Palco’s software system.

• Facilitate the enrollment paperwork process for employers in collaboration with counselors and other organizations.

• Dispatch, monitor, and handle employee documentation.

• Report new hires and rehires to pertinent state agencies.

• Submit mandatory background checks and document the outcomes.

• Update employer and employee address changes and other information in Palco’s software.

• Process and handle form requests from employers and employees.

• Manage enrollments for one specific program.

• Maintain a compliance rate of 85% or higher in audits, case reviews, and CRM cases.

• Conduct weekly follow-ups on CRM cases with accurate notes and thorough documentation.

• Understand the required forms and their completion processes.

⛳️ Requirements

• Must possess strong organizational skills.

• Should have a thorough understanding of tax and program enrollment regulations.

• Excellent verbal and written communication abilities are essential.

• Proficient in email, Internet use, and Microsoft Office applications, including word processing, spreadsheets, and file maintenance software.

• Strong organizational and problem-solving capabilities.

• Ability to analyze data and maintain attention to detail.

• Initiative to follow up on transactions and make informed decisions based on information.

• Exceptional interpersonal and communication skills.

• Willingness to work Monday through Friday, from 8:00 AM to 5:00 PM, with potential for additional hours as needed.

• Must be a self-motivated individual with a high degree of independence.

• Ability to prioritize tasks effectively and meet deadlines with minimal supervision.

• Minimum requirement of a high school diploma.

• A minimum of three (3) years of relevant office experience is required.

🏝️ Benefits

• Generous paid time off.

• Potential for annual bonuses.

• Retirement savings plan.

• Opportunities for career advancement.

• Paid training sessions.

• Shared health insurance costs covered by the employer.

• Employer-funded disability insurance.

• Employer-paid life and AD&D insurance.

• Vision insurance coverage.

• Cancer insurance options.

• Voluntary life insurance available.

• Paid holidays observed.

• Remote work environment.