Enrollment Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and process requests for consumer enrollment, termination, and cancellation.

• Identify and resolve errors, discrepancies, and missing information related to enrollment.

• Adhere to established procedures for managing enrollment activities and sensitive consumer data.

• Reach out to consumers when additional details or actions are necessary.

• Investigate issues and collaborate with internal teams for resolution.

• Escalate complex or high-risk matters with comprehensive documentation.

• Maintain precise enrollment records and communications using Zendesk or similar systems.

• Recognize recurring issues and report trends or process gaps to management.

• Assist the Enrollment Operations team during periods of high volume.

• Ensure enrollment tasks are processed accurately, consistently, and punctually.

• Take responsibility for actions, document them clearly, and escalate issues as needed.

⛳️ Requirements

• Proven experience managing detailed, process-oriented tasks where accuracy and timely execution were critical.

• Demonstrated ability to identify discrepancies, research issues, and determine or coordinate suitable next steps.

• Familiarity with established processes and the handling of sensitive or confidential information.

• Experience in maintaining accurate records and documenting actions and communications within business systems.

• Direct communication experience with consumers or customers and coordination with internal teams.

• Ability to work independently in a high-volume setting with shifting priorities.

• Proficient in using technology and digital tools to oversee workflows, records, and communications, including learning new systems as necessary.

• Preferred: experience in health insurance operations, broker services, member support, or enrollment processing.

• Preferred: familiarity with ACA enrollment, Healthcare.gov, Covered California, Zendesk or similar CRM/support platforms, and high-volume Open Enrollment environments.

• Preferred: experience working effectively in a fully remote setting.

• Preferred: background in a startup, small business, or similarly fast-paced environment.

• Availability for 40 hours each week, Monday to Friday, from 8:00 am to 4:00 pm PST.

• Must commit to work through the December 31, 2026 CCA enrollment deadline.

🏝️ Benefits

• Seasonal W-2 employment.

• Overtime eligibility.

• Additional hours may be offered during peak periods.

• Competitive compensation package.

• Benefits that support employees and their families.

• Professional development opportunities and career advancement.

• Reasonable accommodations for qualified individuals with disabilities.