Enrollment Coach

This is a fully remote position, open to applicants in Alabama, +12 more states.

📋 Description

• Assist prospective students throughout their journey from initial inquiry, application, to admission.

• Employ a consultative sales strategy to identify the needs and educational aspirations of prospective students.

• Recommend the University when suitable and provide tailored, persuasive suggestions.

• Drive enrollment by maintaining regular phone communication.

• Connect prospective students with Academic Advisors, One-Stop Specialists, and other relevant campus staff.

• Address and resolve any objections from prospective students when necessary.

• Transition prospective students from inquiry to registration/matriculation into University attendees.

• Act as the main point of contact, guiding prospective students through the enrollment process.

• Articulate the University’s value proposition and program prerequisites.

• Guide prospective students towards appropriate programs based on their aspirations and backgrounds.

• Develop and sustain precise prospective-student lists within the CRM.

• Provide insights to the Enrollment team regarding student concerns, inquiries, and obstacles.

• Collaborate with the recruiting and enrollment team effectively.

• Undertake additional responsibilities as designated.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• 1 to 3 years of relevant experience in admissions, coaching, customer service, or sales.

• Outstanding interpersonal abilities to engage effectively with diverse groups.

• Proven experience in maintaining accurate records within a CRM and/or other student databases.

• Capability to work independently with a strong initiative to meet enrollment goals.

• Strong time management and prioritization abilities.

• Comfort with enrollment objectives and performance metrics.

• Ability to collaborate efficiently as a team member.

• Adaptability in a dynamic, growing, and evolving environment.

• Excellent written and verbal communication skills.

• Familiarity with consultative sales techniques.

• Commitment to providing student-focused, personalized, and responsive service.

• Open to coaching and able to accept and implement constructive feedback.

• High integrity and the ability to clearly articulate viewpoints.

• Self-motivated, focused, and solution-oriented.

• Competence in planning, prioritizing, and organizing tasks effectively.

• Optimistic, positive, and resilient attitude.

• Proficient in personal computer use and intermediate knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.

• Availability during the Enrollment Coaching Center hours: Monday–Thursday 8:00 AM–6:30 PM Pacific time and Friday 8:00 AM–4:30 PM Pacific time.

• Flexibility to work during weekends and/or evenings as needed.

• Subject to a background check and criminal history review.

🏝️ Benefits

• Medical, dental, and vision insurance with spending account options.

• Remote work opportunities.

• Flexible work schedules.

• Half-day Fridays (biweekly).

• Generous paid time off, including holidays and a paid winter break.

• Coverage for life, disability, accident, legal, and identity protection.

• Support for student debt.

• 403(b) retirement plan with a Roth option.

• 3% non-elective retirement contribution and up to 6% matching for a total employer contribution of 9%.

• Tuition discounts for employees and their families.

• Tuition Exchange program available with other universities.

• Eligible employer for the Public Service Loan Forgiveness (PSLF) program.

• Access to counseling services.

• Complimentary Calm Health subscription.

• Year-round wellness initiatives.