Engineering Manager, Marketing Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the planning, roadmap assessments, and inter-team synchronization for Delivery and Orchestration.

• Conduct one-on-one meetings centered on career advancement, technical skill enhancement, and identifying obstacles.

• Act as the main engineering liaison for cross-team dependencies.

• Manage incoming requests from product teams and relay commitments effectively.

• Collaborate with the Product Manager to arrange the roadmap for journey orchestration, bulk campaign dispatches, and delivery infrastructure.

• Propel the technical strategy for comprehensive observability and SLA-focused delivery.

• Supervise production agentic systems, including agent-driven orchestration, lifecycle testing agents, smart scheduling, and LLM-supported on-call triage.

• Advocate for AI-native development practices within both teams.

• Oversee daytime and 24/7 on-call programs, incident retrospectives, SLO definitions, runbook quality, and vendor escalations.

• Represent the communications platform in organization-wide planning and marketing technology engineering strategy.

⛳️ Requirements

• 5+ years of experience in software engineering.

• 4+ years in an engineering management position leading platform or infrastructure teams.

• Proven AI-native engineering mindset with daily utilization of AI tools.

• Experience leading teams that have designed, built, and maintained production-grade agentic systems.

• Strong technical knowledge in high-throughput distributed systems.

• Familiarity with event-driven architectures.

• Experience with message queues and streaming technologies, such as Kafka or similar.

• Knowledge of workflow orchestration engines, such as Temporal or similar.

• Experience with multi-provider integrations.

• History of managing reliable, customer-facing production services with established SLOs.

• Experience with on-call programs, incident management, and achieving operational excellence.

• Experience in managing engineers across various levels of seniority, including early-career engineers.

• Experience in maintaining cross-team platform relationships and negotiating priorities.

• Proven record of delivering intricate, multi-quarter technical roadmaps, including large-scale migrations or consolidations of legacy systems.

• Preferred: experience with notification, messaging, or communications infrastructure at scale.

• Preferred: experience with customer journey orchestration, marketing automation, or lifecycle messaging platforms.

• Preferred: familiarity with agent frameworks and orchestration tools such as LangGraph, CrewAI, Autogen, or Temporal.

• Preferred: experience in building end-to-end observability and business-impact alerting.

• Preferred: experience managing teams with 24/7 on-call rotations and external SLAs or vendor dependencies.

🏝️ Benefits

• Bonus eligibility.

• Equity eligibility.

• Comprehensive benefits package.

• Employee Travel Credits.

• Remote work available within the United States.

• Optional access to US office locations.

• Occasional onsite team gatherings, typically 2–4 times per year.

• Reasonable accommodations provided throughout the recruitment process.