Engineering Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead a team of Backend, Frontend, and applied AI and automation engineers.

• Take ownership of the technical vision for SeatGeek’s primary support tools and integrations.

• Quickly develop and refine tools to enhance the fan experience.

• Ensure operational excellence throughout the platform.

• Conduct code and architecture reviews, offering technical and design insights.

• Provide performance evaluations, hold one-on-one meetings, and assist in the career development of direct reports.

• Collaborate with Technical and Product teams to establish a team vision and direction that aligns with organizational and business objectives.

• Choose technology vendors and make build-or-buy decisions in collaboration with the team.

• Deliver features and iterate across the platform as necessary.

• Communicate technical and product decisions, resolve any blocking issues, and work closely with organizational leaders.

• Actively participate in recruiting efforts and contribute to the growth of the engineering team.

⛳️ Requirements

• Over 5 years of experience as an engineer primarily focused on coding.

• More than 2 years of experience as an engineering manager leading productive and motivated teams.

• Demonstrated success in leading teams to deliver industry-leading user experiences that significantly enhance high-stakes customer interactions.

• Preferred: Experience contributing to end-to-end customer support experience software in a marketplace product organization.

• Successfully built and managed lean teams.

• Ability to create safe, collaborative, and inclusive work environments.

• Comfortable working without a predefined playbook, simultaneously defining architecture, team processes, and roadmaps.

• Capable of articulating complex technical concepts to non-technical stakeholders.

• Familiarity with the technology sector and customer support tools and workflows.

• Strong ability to lead through contextual understanding, collaboration, and securing cross-functional support.

• Prior experience as an engineer.

• Preferred hands-on experience with custom tools that enhance support agent productivity.

• Preferred hands-on experience with AI agent optimization.

• Core engineering skills and a willingness to learn; expertise in every listed technology is not a requirement.

• Experience with technologies such as Python (FastAPI), Go, C# (.NET Core), React, TypeScript, Swift, Kotlin, AWS, Kubernetes, ArgoCD, Datadog, Gitlab, Aurora/Postgres, ElastiCache/Memcached, OpenSearch, DynamoDB, Kafka, Flink, Airflow, Temporal, Workato, Zendesk, Sierra, Claude Code, Codex, and LLMs.

🏝️ Benefits

• Equity stake.

• Discretionary annual bonus.

• Flexible work environment, enabling you to work as many days in the office as you prefer or entirely remotely.

• A work-from-home stipend to assist with your home office setup.

• Unlimited paid time off (PTO).

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching.

• Student loan matching program.

• Health, vision, dental, and life insurance.

• Up to $25k towards family building, reproductive health services, and gender-affirming care.

• $500 annually for wellness expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter for tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.