Engineer II, AI – Copilot Agent

This is a fully remote position, open to applicants in India.

📋 Description

• Design, construct, and implement Microsoft Copilot Studio agents tailored for healthcare revenue cycle management and executive productivity scenarios.

• Develop sophisticated Power Automate workflows for tasks such as approvals, routing, escalations, reminders, and business process orchestration.

• Configure AI-assisted workflows utilizing Microsoft Copilot, ChatGPT, and Claude while adhering to approved governance standards.

• Establish standards for prompting, validation controls, and quality review processes for outputs generated by AI.

• Support and enhance revenue cycle processes, including Patient Access, Eligibility Verification, Claims Management, Denial Management, Appeals, Collections, Accounts Receivable Follow-up, and Payment Posting.

• Identify opportunities for automation that minimize manual effort and enhance operational performance.

• Oversee the SharePoint knowledge architecture utilized by Copilot agents.

• Maintain standard operating procedures (SOPs), payer policies, process documentation, and reference libraries.

• Generate executive-ready reports and summaries using Excel, Word, PowerPoint, Outlook, and Teams.

• Train and guide business users in AI adoption and productivity solutions.

• Monitor the effectiveness of solutions and suggest improvements.

• Ensure adherence to privacy, security, and organizational governance standards.

• Collaborate with operational leaders to prioritize automation initiatives that offer high value.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Health Information Management, Business Administration, Commerce, Accounting & Finance, or a related field.

• 3-6 years of experience in Healthcare Revenue Cycle Management.

• Active CRCR Certification at the time of application.

• Practical experience in building and deploying Microsoft Copilot Studio Agents.

• Advanced skills in Power Automate.

• Strong experience with Microsoft Copilot, ChatGPT, and Claude for business productivity applications.

• Expert-level proficiency in Microsoft Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.

• Excellent stakeholder management, communication, documentation, and training abilities.

• Capacity to translate business needs into scalable AI-enabled solutions.

• Preferred: MBA, M.Com, or a postgraduate qualification in Healthcare Management, Finance, Operations, or a related field.

• Preferred: CPC, RHIA, or CHFP certification.

• Experience in leading AI adoption or automation projects.

• Strong familiarity with business analytics, KPI reporting, governance, and process improvement.

• Experience mentoring analysts or associates.

• Knowledge of SharePoint information architecture and knowledge management practices.

• Preferred Microsoft certifications: PL-200, PL-400, MS-600, MS-721, AI-102, SC-900.

🏝️ Benefits

• Comprehensive health insurance packages.

• Opportunities for professional development and advancement.

• Flexible working arrangements.

• Collaborative and innovative work environment.

• Competitive salary and performance-based incentives.