Engagement Team Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct a high volume of outbound calls and patient outreach to enhance engagement and drive sales.

• Connect with current patients to comprehend their goals, needs, and treatment experiences.

• Identify potential opportunities for additional products, services, or treatment improvements.

• Educate patients on available peptide therapies and other wellness solutions in line with company guidelines.

• Quickly establish rapport and trust over the phone.

• Address objections and guide conversations toward purchase decisions.

• Achieve or surpass daily, weekly, and monthly sales targets and key performance indicators (KPIs).

• Promote and sell appropriate products and services through upselling and cross-selling.

• Follow up with patients and leads to optimize conversion opportunities.

• Record patient interactions, sales activities, and follow-up in the CRM.

• Efficiently navigate CRM, Five9 dialer, and patient management platforms simultaneously.

• Adhere to established sales processes and company policies.

• Collaborate with leadership and internal teams to enhance sales performance and patient satisfaction.

⛳️ Requirements

• A minimum of 2 years of proven sales experience, ideally in inside sales, telesales, telehealth, mortgage, healthcare, or similar high-volume sales environments.

• Availability to work on both Saturday and Sunday.

• Commitment to 16–20 hours every weekend.

• Demonstrated track record of meeting or exceeding sales quotas and KPIs.

• Strong skills in closing, upselling, and cross-selling.

• Excellent verbal communication and active listening abilities.

• Proficient objection-handling and negotiation skills.

• Quick rapport-building skills over the phone.

• Comfortable making a substantial number of outbound calls.

• Ability to work independently in a remote setting.

• Highly motivated by performance and commission-based earning opportunities.

• Strong attention to detail and accurate documentation of customer interactions.

• Comfortable multitasking across various software platforms.

• Professional, dependable, competitive, and open to coaching.

• Reliable personal desktop or laptop computer.

• Stable, high-speed internet connection.

• Professional USB or Bluetooth headset with microphone.

• Private, professional workspace suitable for taking customer calls.

• Preferred: experience in selling peptides, hormone therapies, telehealth services, pharmaceuticals, nutraceuticals, or wellness products.

• Preferred: experience in mortgage or lending sales.

• Preferred: familiarity with Five9, Zoho CRM, Salesforce, HubSpot, or similar platforms.

• Preferred: background in healthcare, medical sales, patient engagement, or wellness.

• Preferred: proven experience in a high-volume, metric-driven sales environment.

🏝️ Benefits

• $20 per hour base pay.

• Uncapped commission paid weekly.

• Weekly hourly base pay combined with commission payouts.

• Weekend-only remote schedule.

• Fully remote work environment.

• Continuous sales coaching and development.

• Opportunities for career advancement.

• Potential to grow with a rapidly scaling healthcare company.

• Possible pathways into future leadership roles.