Engagement Manager II

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Collaborate with Clariti, System Integrators, and customers to comprehend requirements, establish success metrics, and surpass customer outcome expectations.

• Plan, organize, and oversee all facets of the project lifecycle alongside SI and customer Project Managers.

• Create and maintain project governance plans, schedules, team objectives, milestones, budgets, and criteria for success.

• Lead and guide the Clariti Professional Services project team, which includes Implementation Consultants and Solution Architects.

• Foster motivated, cohesive teams that are capable of delivering services to clients and implementation partners.

• Implement quality-control measures and proactively identify and mitigate delivery, relationship, and execution risks.

• Provide regular reports and updates to senior management regarding the performance and progress of assigned projects.

• Hold both internal and external teams accountable, redirect efforts when necessary, and manage customer expectations.

• Communicate and present effectively with team members and audiences at both technical and business levels.

• Adapt strategies to align with team and client relationships, dynamics, environmental factors, and cultural nuances.

⛳️ Requirements

• A minimum of 4 years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services.

• At least 4 years of relevant consulting or industry experience.

• Demonstrated ability to establish trusted relationships with senior business and technology leaders, including CxOs.

• Proven track record of cultivating executive stakeholder relationships and leading delivery for substantial transformation projects.

• Extensive experience in applying project management and agile methodologies.

• Experience in managing resources and relationships with System Integrators.

• Understanding of professional services functions, roles, customer types, and their needs.

• Leadership and management skills, including team motivation, resource management, and project oversight.

• Strong commitment to delivering projects on time and within budget.

• Expertise in handling objections and serving as an escalation point for client, partner, and team concerns.

• Capability to enhance process efficiency and effectiveness.

• Strategic thinking and the ability to execute requirements successfully.

• Ability to make decisions with minimal guidance using established policies, procedures, and business plans.

• Ability to balance profitability with excellent customer experiences.

• High emotional intelligence and the capacity to manage challenging customer interactions.

• Proficiency in leading organizational change and navigating ambiguity.

• Willingness to travel within the United States and Canada approximately 40–50% of the time.

• A background check covering relevant global sanctions and criminal offenses is required prior to joining.

• Bonus: Familiarity with Salesforce-based platforms or GovTech/civic technology ecosystems.

• Bonus: Experience with government workflows such as permitting, licensing, or service delivery.

• Bonus: Experience utilizing AI tools for documentation, research, or workflow efficiency.

🏝️ Benefits

• Competitive compensation packages.

• Time off.

• Benefits to ensure the health and well-being of you and your family.

• Occasional travel for in-person company-wide or departmental meetings, typically 1–2 times per year.

• Accommodations and support throughout the application, interview, testing, and hiring process.