Engagement Manager – II

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop essential relationships, create and sustain a project pipeline, and achieve customer objectives.

• Collaborate with pre-sales teams to inform customers about Akamai services and solutions, offering suitable recommendations.

• Enhance customer satisfaction, retention, and expansion based on their needs and business goals.

• Act as the primary point of contact for customers and cross-functional teams.

• Manage programs and serve as a trusted advisor to maximize customer value.

• Oversee engagements from pre-sales through to service delivery.

• Adapt customers' cloud strategies from initial concepts to full implementation.

• Drive business results through innovation, relationship-building, and comprehensive business insight.

⛳️ Requirements

• Must be a US citizen, due to the nature of the client base.

• Capability to obtain and maintain a government clearance.

• Profound understanding of consulting methodologies.

• Proven experience in managing and successfully delivering technical customer projects.

• Knowledge of network technologies, web performance, web security, methodologies, or architectures.

• Ability to foster trusting relationships and ensure client success.

• Capability to work both independently and collaboratively within a remote team.

• Technical proficiency and eagerness to learn new technologies.

🏝️ Benefits

• Annual bonus or incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Healthcare coverage.

• 401K savings plan.

• Company holidays.

• Vacation provided as Paid Time Off (PTO).

• Sick leave.

• Parental leave.

• Employee assistance program.

• Support for mental wellness.

• Financial wellness support.

• FlexBase flexible work arrangements: at home, in an office, or a combination of both.