Engagement Manager, Data Center Experience

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee one or multiple engagements or teams engaged in various projects.

• Manage customer expectations through consistent check-ins and timely progress updates on engagements.

• Ensure service delivery aligns with the criteria for client success.

• Measure the business benefits of engagement outcomes throughout the entire lifecycle of the engagement.

• Supervise engagements to guarantee that objectives are achieved, delivered punctually, within budget, and compliant with internal standards.

• Handle engagement budgeting, forecasting, and profitability effectively.

• Allocate and optimize resources across various engagements.

• Identify and mitigate risks associated with engagements.

• Establish and nurture relationships with client stakeholders.

• Provide updates to both internal and external stakeholders as required.

• Prepare and present performance reports to senior management and clients effectively.

• Lead engagement teams, mentor junior team members, and encourage collaboration.

• Enhance client satisfaction and retention rates.

• Recognize opportunities for upselling and cross-selling in collaboration with sales and practice partners.

• Travel may be required several times a year.

⛳️ Requirements

• Bachelor's Degree or equivalent experience is required.

• A minimum of 3 years of experience in project management is necessary.

• Exceptional oral and written communication skills in the English language.

• Strong analytical and problem-solving abilities.

• Proficient time management and organizational skills.

• Effective people management skills are essential.

• Familiarity with project management fundamentals or experience as an acting Scrum Master.

• Exposure to professional services agreements, including the change management process.

• Familiarity with IT Managed Services, project management courses, and other IT certifications.

• Proven skills in project risk analysis and mitigation.

• Experience in the IT Professional Services industry is preferred.

• PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification are preferred.

• Familiarity with Agile methodologies: Scrum, Kanban, SAFe, XP.

🏝️ Benefits

• Additional earnings may be attainable through incentive programs such as annual bonuses and profit sharing.

• Comprehensive Medical, Dental, and Vision coverage.

• Critical Illness, Accident, and Hospital insurance options.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and AD&D coverage for employees and their dependents.

• Short and Long-Term Disability options available.

• Health Spending Account (HSA) benefits.

• Transportation benefits provided.

• Employee Assistance Program available for support.

• Time Off/Leave options including PTO, vacation, or sick leave.

• Fully remote position offered.