Engagement Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Ensure the effective implementation of ServiceNow/Pyramid Analytics projects.

• Manage the initial deployment, onboarding, enablement, and first-value initiatives.

• Transition projects from Sales to implementation and project management phases.

• Collaborate with Sales Account Executives and pre-sales SEs to grasp client requirements.

• Convey the ServiceNow onboarding implementation methodology to clients.

• Assess project opportunities and analyze the approach, risks, constraints, and success factors.

• Partner with Customer Success, Expert Services, and the broader ServiceNow ecosystem to enhance engagements.

• Set project objectives, timelines, and implementation strategies.

• Create service proposals and statements of work.

• Define success metrics and key milestones.

• Lead comprehensive onboarding processes and address customer issues and obstacles.

• Advise customers on ServiceNow platform choices and analytics best practices.

• Formulate customer adoption strategies.

• Educate clients and produce documentation detailing scope and customizations.

• Introduce customers to the ServiceNow Community and ServiceNow University.

• Build and maintain relationships with customers and partners.

⛳️ Requirements

• Proven ability to establish strong relationships with clients and colleagues.

• Excellent people management abilities.

• Strong interpersonal and customer relation skills.

• Proficient technical, organizational, project management, and implementation skills.

• Technical expertise in business intelligence and analytics.

• Outstanding problem-solving capabilities.

• Relevant tertiary education in business or technology.

• Experience in sales or roles within analytics or business intelligence fields.

• Leadership experience in analytic projects.

• Willingness to travel as needed.

• Export control approval or licensing may be necessary for access to controlled technology.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Remote and flexible work arrangements.

• Access to ServiceNow Community and ServiceNow University.